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Career Opportunity

Senior Loan Closer

Locations: Tucson, Arizona Job Function: Operations - Core Employee Status: Regular Job ID: 20187063

The Senior Loan Closer position will perform complex assignments.   Work under little to no direction or supervision.  This position will be required to close an expansive and diverse array of products/services with an extensive background of the compliance and regulatory responsibilities in closing.   Senior Loan Closer will apply working knowledge of Citi programs, guidelines, policies, technical and professional principals and concepts and team objectives to ensure the quality and service of retail 1st mortgage files.  These employees will be able to problem solve and use their experience to work difficult files and have ability to assess, evaluate options & problem solve files that are not straight forward or covered by procedures.

Responsibilities:

  • Assist business partners (sales/processing/underwriting) and closing agents with resolution on complex situations including compliance and regulatory scenarios.
  • Initiates and maintains both customer and Citi relationship contact throughout the closing process.
  • Accountable for complex closing assignment while meeting all critical milestones, maintaining compliance and salability requirements and achieving high customer satisfaction
  • Responsible for maintaining a trusted relationship with business partners (sales/processing/underwriting) as well as relationship managers, 3rd party stakeholders, closing agents, TRID Monitoring Team and Post Consummation CD correction team
  • Timely completion of assigned work to meet urgent customer deadlines in a high production environment
  • Promotes and provides excellent, top level customer service by effectively communicating with all internal and external parties
  • Keeps abreast of changes in mortgage policy, procedures and regulatory changes and ensuring files are properly documented
  • Acts as a mentor and a subject matter expert to other team members and newly hired closers
  • Satisfies closer prior to close and at close conditions and ensures the documentation meets all requirements
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations.  Adhering to Policy, applying sound ethical judgement regarding personal behavior, conduct and business practices and escalating, managing and reporting control issues with transparency.
  • Appropriately assist with monitoring and controls established for the business regarding open and closed Corrective Action Plans.  Including but not limited to: Lender Paid Assistance, Flood Insurance Premium, HPA PMI Disclosure, VA Cash Out Disclosure, VA Common Borrower Certification, On Us Subordination Fees)
  • Appropriately assist with the printing of the Initial Closing Disclosure.  Must review and confirm information within the system is accurate and correct,  utilizing system password overrides as needed and within all written MOP procedures

Qualifications:

  • 2-4 years relevant experience
  • Background in compliance and regulatory requirements
  • Prior closing experience
  • Excellent interpersonal, communication, follow-up and relationship building skills
  • Must have the ability to multi-task, be detail oriented and results driven
  • Consistently demonstrates clear and concise written and verbal communication
  • Able to work in fast paced environment with ability to meet quick deadlines

Education:

  • High School diploma or equivalent

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Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - US

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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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