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Vice President, Consumer Learning & Development Agile Coach

Job Req ID 21363840 Primary Location Texas; O'Fallon, Missouri; Florida; Boise, Idaho; Taiwan; Jacksonville, Florida; Remote Job Category Project and Program Management
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As with all members of the Citi team, the Agile Coach is responsible for bringing our firm’s Leadership Principles to life every day. At Citi, We Take Ownership and challenge one another to a higher standard in everything we do. WeDeliver with Pride, striving for client excellence, controls excellence and operational excellence. And we recognize WeSucceed Together by valuing and learning from different perspectives to surpass stakeholder expectations.

The Agile Coach reports to the Project, Change, and Agile Management Capability Manager. The Agile Coach is primarily responsible for coaching, mentoring, and guiding the execution of Agile for all levels of the GCB Learning Organization. The Agile Coach plays a key role in executing the long-term strategy across the entire organization, helping teams optimize and deliver value-driven iterations/increments for clients. The Agile Coach collaborates with leads, managers, and squads to analyze the organization's existing requirements, identify the appropriate Agile framework to best deliver value and results, implement improvements, streamline processes, and create efficiencies.

A successful Agile Coach is a leader who inspires and motivates others. They are self-aware, highly collaborative, and create a culture of trust and psychological safety. They embrace and promote the Agile mindset and make growth and development a priority for both themselves and others, leveraging and promoting the 3 E’s of learning – Experience, Exposure, and Education. They take ownership of their work, as well as the work of others and the Bank and are focused on protecting the firm through effective risk management.

Responsibilities include:

  • Designing strategy for the adoption of Agile values, principles, and practices
  • Consulting with project teams to analyze current systems and processes to identify the appropriate Agile framework
  • Guiding teams in agile techniques, fine-tuning approaches as needed to ensure effective execution of overall strategies 
  • Leading Agile workshops for key stakeholders, development, and functional teams
  • Promoting and advocating a culture of continuous improvement
  • Establishing processes that enable transparency, inspection, and adaptation
  • Driving cultural change by modeling and encouraging an Agile mindset
  • Facilitating learning and development through individual and team coaching
  • Coaching senior management in Agile practices to ensure adoption of best practices


Candidates should have proven experience in or significant knowledge of all or most of the following:

  • Agile Leadership
  • Coaching and Feedback
  • Team Development
  • People Development
  • Probing and Questioning
  • Strategic and Critical Thinking
  • Problem Solving
  • Escalation Management
  • Influencing and Negotiating
  • Conflict Resolution
  • Facilitation
  • Communication (written and oral)
  • Organizational Change Management
  • Risk Management


  • Minimum 1+ years of experience coaching Agile individuals and teams (directly or indirectly)
  • Minimum 3+ years of experience working Agile projects of varying size and complexity (directly or indirectly)
  • Experience in Scrum, Kanban, and Lean
  • Agile Coaching certification (ICP-ACC, ICP-ATF), desired
  • Agile Scrum Master certification (CSM, PSM), preferable
  • Strong strategic and critical thinking skills
  • Expertise in training, coaching, and developing others
  • Demonstrated ability to inspire and lead others
  • Exceptional interpersonal and collaboration skills

Education Level

 Bachelor’s/University degree or experience equivalent


Job Family Group:

Project and Program Management


Job Family:

Project Management


Time Type:


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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