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Vulnerable Persons - Metrics and Analytics Lead - VP

Job Req ID 22431609 Primary Location Tampa, Florida; Fort Lauderdale, Florida; Jersey City, New Jersey; New Castle, Delaware Job Category Compliance and Control
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Global Financial Crimes Investigations and Intelligence ("GFCII") has a mission to create an integrated approach to the prevention and detection of financial crimes by identifying vulnerabilities and mitigating risks to the bank. The GFCII has expanded its mission from Anti-Money Laundering to integrate areas including, but not limited to, Cyber-Enabled Financial Crimes, Data Intelligence, Vulnerable Person Program, Anti-Bribery and Corruption, Sanctions, Fraud, and Cryptocurrency. GFCII’s responsibilities include identifying trends and patterns within Citi’s data which will be distributed to relevant stakeholders for appropriate action or informational purposes with an objective to pro-actively identify ongoing unusual activity and emerging trends. This expansion requires a synchronized operational approach across the Financial Crimes umbrella. GFCII is a global unit with regional teams located in EMEA, APAC, LATAM/MX and NAM covering multiple countries in each region.

GFCII’s Vulnerable Persons Program (“VPP” or the “Program”) aims to prevent, detect, and report financial exploitation of senior or vulnerable clients for the purpose of mitigating risk to the Firm as well as the client. The Program serves to develop and/or enhance frameworks designed to identify, assess, and mitigate risks relating to potential senior or vulnerable adult financial exploitation, or other concerns affecting Citi’s senior or vulnerable clients.

The Reporting Lead serves as a compliance officer for the Vulnerable Persons Program and is responsible for fulfilling regulatory obligations concerning elder/vulnerable financial exploitation matters.  Primary responsibilities include reviewing potential elder/vulnerable financial exploitation investigations, analyzing federal and state law and regulations, filing reports with Adult Protective Services and other agencies in accordance with applicable law, developing and implementing proactive and systemic methods for quantifying the effectiveness of the Program, and assisting with streamlining and promoting oversight of the Firm’s reporting processes.  Matters escalated to this team often require collaboration with internal business partners and branches as well as external agencies such as Adult Protective Services (“APS”). 


  • Satisfy GFCII’s federal, state and local reporting requirements which includes coordination with Legal on reports to APS and/or other agencies
  • Research any new rules and rule changes, and implement policies, procedures, or other controls necessary to comply with the rules.
  • Design and develop a metrics reporting process and presentation slides to provide stakeholders with consistent insight into VPP
  • Present findings to stakeholders and committees and engage stakeholders to support decision-making
  • Support management with new projects/Ad-Hoc requests.
  • Management of team’s SharePoint and Collaborate Sites and outlook inboxes.
  • Collaborate with other teams including Legal, Business, Operations, Technology, Finance, other Control Functions, and In-Business Risk to address compliance issues which may impact the Program


  • Consistently demonstrates clear and concise written and verbal communication and interpersonal skills
  • 6-8 years of relevant experience
  • Experience in reporting and control metrics
  • Ability to gather data, compile information, and prepare reports in Excel and PowerPoint
  • Individual should be analytical, flexible, team-oriented, have good interpersonal, communication, and follow up skills with strong attention to detail and ability to multi-task


  • Bachelor’s University degree


Job Family Group:

Compliance and Control


Job Family:

AML Intelligence


Time Type:

Full time


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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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