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VP / Business Risk & Control Officer

Job Req ID 24746772 Location(s) Tampa, Florida; Irving, Texas Job Type Hybrid Job Category Business Administration
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As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Essentially, Enterprise Operations & Technology re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.

Global Functions Technology is a diverse organization comprised of more than 15,000 talented professionals with some of the brightest minds – all working together to realize Citi’s Vision of growth and economic progress. As a group, we partner with the Finance, Risk, Compliance, and Human Resources teams to drive the delivery of innovative technology solutions using common data, analytics, and platforms. Our technology operates in real-time environments, capturing and managing market, transaction, and accounting data, as well as the data from millions of customers daily. Our solutions cover all products and geographies in which Citi does business. We are the backbone for reporting across the bank, satisfying our regulatory commitments, enabling our businesses to be nimbler and helping to safeguard customer assets through highly effective controls.

Our commitment to diversity includes a workforce that represents the clients we serve globally from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The Technology Risk & Controls organization provides risk management support to Services Markets Banking Functions organizations. This role will be supporting the Functions & Markets Risk team which provides global application support across all Functions lines of business and strives to continually enhance its services on improving stability, resiliency, and consistency and use strategic technology adoption and reducing inefficient and manual process. Operational Risk analysis play a key first line of defense role to help Production Management mitigate risks arising from internal processes, people, and systems. They investigate the procedures/processes an organization undertakes in the course of its operation, and document these activities and tighten up control.

  • Responsible for the completion of the Business Unit Risk Assessments

  • Develop Risk Mitigation Action Plans

  • Execute continuous inspections processes (detailed walkthroughs and process reviews) designed to identify significant risks and controls

  • Report key risk and control indicators of department/business unit

  • Oversee the operational risk incidents (Risk Issues and associated Corrective Action Plans) to guarantee that timeliness, integrity, and quality control are maintained

  • Identifies when corporate policy and standards are modified and perform a review to ensure procedures/process are updated to meet new policy or standards

  • Work together with other organizational 2nd and 3rd line of defense (i.e. ORM, Internal Audit, etc.).

  • Stay abreast of current industry standards to move from detective controls to preventative or corrective controls

  • Develop and maintain technical knowledge of systems and data to ensure optimal use of technology.


  • 6 to 8 years of relevant experience

  • Education: Applicants for the operational risk analyst role are required to have a minimum of bachelor’s degree or equivalent experience

  • 5+ years of risk & control, or internal/external audit, or governance from an operational risk management or audit perspective.

  • 5+ years project management experience

  • Knowledge of the Manager Control Assessment (MCA) program and issue management is preferred,

  • Must have working knowledge of ad hoc reporting and research analysis experience.

  • Interpersonal skills: It is important that applicants have the ability to interact and build effective working relationships with peers and all levels of management

  • Sound business judgment: It is important that they have strong business acumen and ability to apply practical thinking in solving business problems

  • Strong analytical skills: They must be able to leverage on data and statistical tools to draw valid conclusions and solve business problems

  • Communication skills: The job of an operational risk analyst is a cross-functional role that requires communication and team work with all other departments; so it is essential that applicants have great oral and written communication skills to work effectively with others

  • Self-starter: It is also vital that applicants are independent thinkers who can work without supervision, as well as with management to identify risks and controls pertaining to their processes


Job Family Group:

Business Strategy, Management & Administration


Job Family:

Business Management


Time Type:

Full time


Primary Location:

Tampa Florida United States


Primary Location Full Time Salary Range:

$113,840.00 - $170,760.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.


Anticipated Posting Close Date:

May 23, 2024


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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