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TTS Client Ops Global Commercial Cards Operational Risk & Control Sr Mgr - Vice President

Job Req ID 21304892 Primary Location Tampa, Florida; Jacksonville, Florida Job Category Risk Management
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Job Context:

The Commercial Cards business is a $500+ Million business globally, which provides payment solutions through Credit Cards to leading multi-national corporations and public sector agencies. Clients include some of Citi CMB’s largest names, as well as major government agencies.

The business provides the largest proprietary offering of any bank, spanning over 100 countries, 64 currencies and 29 languages. The business is expanding globally which includes launching a single global processing platform, enhancement of client tools, and re-evaluation of branding and solution packages.

Commercial Cards solutions include Corporate Card (Travel & Entertainment), Purchasing Card, One Card, Virtual Card Accounts (VCA), and ePayables.

Job Purpose:

The Commercial Cards Operational Risk Sr Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. May have management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.

Key Responsibilities:

  • Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.

  • Assesses risks and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.

  • Compliance with Issue Management policy & procedures, including identification and formalization of operational issues that may represent a risk to the Global Commercial Cards TTS Client Operations organization with the objective of providing guidance to this organization.

  • Oversight and compliance with general controls including Third Party Management Policy, Records Management, Information Security, COB, EUCs and others.

  • Coordinates the Global Commercial Cards Governance Entity, by assessing key Operational Risks and identifying Control and Monitoring mechanisms. Liaise with Global Commercial Cards Front Office teams to ensure front to back alignment on controls. Contributes to the overall advancement and integration of core strategic risk and control objectives globally.

  • Establishes and maintains a robust control environment and culture within the Citi businesses worldwide.

  • Assists management in achieving and maintaining strategic objectives, promotes efficiency, reduces the risk of loss and helps ensure compliance with corporate policies, procedures, laws and regulatory requirements.

  • Assists in assessing current status of all regulation related controls.

  • Recommends control enhancements as needed.

  • Identifies best practices to be shared with global Citi businesses.

  • Develops and maintains tracking metrics for management reporting and escalation.

  • Establishes a rapport with Business Managers, Compliance, Internal Audit and Legal, amongst others.

  • Support audit, regulatory, compliance, ORM and business monitoring reviews. Track and review deliverables. Prepare status of the audit.

  • Develops a broad and detailed understanding of the organization’s landscape, culture and technology.

  • Understands the various businesses and the applicable regulations which it governs.

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


  • Proven ability to develop strong partnerships with Compliance, Legal, Internal Audit and Regulatory bodies

  • Experience in Financial Control desirable

  • Ability to decipher and perform gap assessments against complex regulatory and policy requirements for applicability

  • Experience in Manager Self-Assessment (MCA) process a plus

  • Expertise in the following is beneficial: Fraud Awareness and Risk Management Legal and Regulatory Compliance.

  • Knowledge of TTS Products and Operations, preferably Commercial or Consumer Cards.

  • Management of a global operations and a complex environment that includes global teams with willingness to work across global time zones when necessary.

  • Multi-level line management and matrix management

  • Process improvement, from concept and thought leadership stage to full execution, end-to-end

  • Superior ability to drive the achievement of results


  • Ability to work under pressure, managing multiple activities often to tight timelines and prioritizing across different objectives

  • Ability to work independently and to mobilize team focus as required

  • Ability to identify and implement mitigating risk solutions

  • Highly articulate, with influential written and verbal skills

  • Skilled at MS Office


  • Bachelor’s/University degree, Master’s degree preferred

  • 6-10 years of experience in Operational Risk is a must. Other risk and control disciplines would be a plus – credit, and market.


Job Family Group:

Risk Management


Job Family:

Operational Risk


Time Type:


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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