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The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

Training Coordinator - Global Financial Crimes Investigations and Intelligence

Job Req ID 22470851 Primary Location Tampa, Florida; Fort Lauderdale, Florida; Jersey City, New Jersey; New Castle, Delaware Job Category Compliance and Control
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The Global Financial Crimes Investigations and Intelligence’s (GFCII) mission is to create an integrated approach to the prevention and detection of financial crime by identifying vulnerabilities and mitigating risks to the bank, and to provide appropriate feedback through strategic analysis and leverage synergies across functions to create a holistic view of financial crimes. The Global Financial Crimes Investigations and Intelligence unit’s expanded mission (e.g., Cyber Crime, AB&C, Sanctions, AML, Fraud, Cryptocurrency), high-risk geographies and integrated Cyber Crime/Data Intelligence Function will require a synchronized operational approach across the Financial Crimes umbrella.

This position will support all the GFCII training activities globally, related work-streams and other tasks, including the overall training function, quarterly calls, ACAMS, intelligence sharing sessions, video clips and other projects. The successful candidate will be responsible for organizing, creating, managing, and updating customized training materials, reports, and metrics. Training topics and other related assignments will vary with evolution of needs, function and may extend into many different areas across the bank, globally.

Key responsibilities:

  • Manage training process and training solutions to meet operational and professional business needs
  • To meet continuous learning and development of subject matter expertise necessary to customize advanced training content, materials, modules, reports, and metrics
  • Develop and host curriculums, including delivering live/virtual instructor-led forums and video/recorded sessions to various sized groups
  • Keep training needs current with overall mission, expansion, and continuous vision, including projected trends and emerging risk
  • Creating, tracking, and generating reports for various applications including Zoom and other platforms
  • Leveraging other organizational and reporting tools including OneNote, Excel, and Pivot tables
  • Collaborate and expand network with Regional Coordinators, Team Leads, analysts, other training groups, other departments, and regular interactions with point of contacts
  • Support adherence, review and updates of related policies and procedures globally
  • Organize training schedules and ensure that applicable websites are developed, maintained, and kept current
  • Conduct organization-wide training assessments to find alignment and identify any potential gaps
  • Synchronize with technology, other units, and SME’s to coordinate partnerships, presenting to broader audiences and organize training plans for various roles
  • Coordinate, maintain and provide solid evidence for internal control reviews, internal/external audits, senior management, and other requests
  • Actively participating in further growth opportunities, meetings, and demonstrations as applicable
  • Govern and facilitate other work-streams including:
    • New hire and other cascaded trainings
    • Projects
    • Global quarterly video conference
    • Intelligence Sharing collaborative sessions
    • Video clips and partnership sites
    • ACAMS nominees and progress
    • Share-Point site
    • Metrics
    • Case Studies and related typologies
    • Feedback loops, survey creation and analysis
    • Other


  • Five plus years of professional training and development work experience in a financial institution is preferred
  • 6-10 years prior work experience in a financial institution with job specific work experience in AML or other financial crimes
  • Advanced proficiency in Microsoft Word, Excel, PowerPoint, Outlook, OneNote, and Access
    • Expertise to develop creative and engaging presentation on PowerPoint
      • Knowledge of slide layouts, templates, utilizing shapes, imported objects/pictures to create diagrams, flowcharts, and org charts
    • Advanced talent to create and present custom training material content and visuals
  • Must be training certified or become training certified in this role to add/remove site content and run reports for various applications and platforms
  • Expertise in training technology and reports for various systems/applications, including Zoom
  • Consistently articulate clear and concise communications
  • Creative balance of time and project management skills
  • Adeptness to multitask, follow-up and work effectively through last minute asks to meet deliverables
  • Excellent interpersonal, analytical, organizational and communication (both verbal and written) skills
  • Experience with online research and reporting tools
  • Work independently, self-motivation, proactive measures, and commitment to the highest ethical and professional standards
  • Ability to lead global initiatives and drive global consistency
  • Knowledge of the laws applicable to money laundering, including the Bank Secrecy Act (BSA), The USA Patriot Act, OFAC, FinCEN requirements, and Suspicious Activity Report (SAR) requirements


  • Bachelor’s/University degree, Master’s degree preferred


Job Family Group:

Compliance and Control


Job Family:

AML Intelligence


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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