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Senior Business Analyst

Job Req ID 21330045 Primary Location Tampa, Florida; Dallas, Texas Job Category Finance
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Citi wants to reduce risk, improve efficiencies and minimize complexity of its human and technical operations. Whilst multiple strategies will be employed to achieve these goals, one cornerstone of the program will target the development of capabilities and operating models which enable both the expression of the ‘as is’ and the ‘to be’ processes, data and technology footprint of the bank.

As the business identifies significant change opportunities, this framework will be used to consistently express and track evolution toward the ultimate ‘to be’ footprint. The Data Transformation Program driven by the Enterprise Chief Data Office (ECDO), and Citi’s Enterprise Architecture Methodology (CEAM), driven by the Business Simplification Group (BSG), are key enablers in that effort.

Success in this regard necessitates the need for a common language around which the Firm can frame its enterprise architecture – both in the context of current and future state. That common language will be based on taxonomies which describe several dimensions of the Firm’s operations including Services, Business Process, Function, Data, Technology, Risk, and Controls.

Our ability to maintain and relate these taxonomies to help frame our transformation journey, lies at the center of both the ECDO and BSG agendas. We need to develop a set of strategic capabilities that address the federation, visualization and exploration of such relationships. Candidate should be able to exhibit a combination of the criteria below.

The candidate will have hands-on experience identifying and delivering business requirements for data governance, metadata management and Data Quality capabilities with extensive experience working in an agile environment and a deep understanding of data product management. S/he will organize and lead development of detailed business requirements for data product lifecycle delivery and be accountable for partnering with business and technology stakeholders to deliver tool functionality in support of, complex and critical strategic commitments.

This role requires a comprehensive understanding of multiple areas within and across functions and how they interact in order to achieve business simplification, data governance, standards and control objectives. Role requires ability to understand current functionality and deliver requirements to pragmatically transform the tooling to support the strategic vision, while also delivering near term regulatory commitments. Ability to explain detailed requirements to technology teams. Excellent communication skills required in order to negotiate internally, often at a senior level. The incumbent is responsible for assessing complex issues, structuring potential solutions, and driving to resolution with senior stakeholders.


  • Strong understanding of data model concepts, data exchange ( API, JSON, XML) mechanisms, SQL queries, data analytics & visualization
  • Develop product roadmap for tooling enabled and managed by BSG.
  • Develop comprehensive features list for tooling to support the strategic vision and partner with business stakeholders to prioritize delivery of the features.
  • Engage data domain owners, businesses / global functions and technology partners to gather detailed requirements and develop user stories with enough details to enable technology team(s) to develop the product.
  • Procure business stakeholder sign-offs on detailed business requirements.
  • Lead and guide other team members including vendor teams to translate the requirements for enterprise data management initiatives and commitments into actionable components that can be delivered wholly or in increments and then working to allocate resources for each initiative.
  • Review and critically challenge artifacts produced by team members including business requirements, functional requirements, high level designs to ensure alignment to BSG’s data strategic vision.
  • Assume the Subject Matter Expertise (SME) support role for BSG developed tools.
  • Establish and chair a Change Control Board for delivering Change Requests (CRs).
  • Lead the delivery of user stories using appropriate development methodology for the product including Agile and Waterfall.
  • Develop testing strategies, test cases for User Acceptance Testing (UAT) and where appropriate execute the test cases to ensure quality of the delivered product.
  • Engage business users to facilitate UAT and procure appropriate UAT sign-offs.
  • Execute Production Validation testing post deployment.
  • Develop training material and conduct appropriate user training.
  • Review tactical implications for data domains, businesses, global functions ensuring target state goals and an enterprise data strategy view are represented in requirements; partnering with Businesses / Global Functions to perform business and data analyses.
  • Manage and prioritize projects based on business needs and identify opportunities to improve efficiencies and drive continuous product and process improvement.
  • Drive adherence to program processes, procedures, methods, and standards for   program delivery and leverage across the program
  • Standardize product management processes (operational and development) and project artifacts to ensure the implementation/release cycles across data management tools follow the same protocol and product lifecycle, as defined
  • Interface with Internal Audit, ORM and ICRM to facilitate reviews and validation of the Program deliverables
  • Direct the communication of status, issue, and risk disposition to all stakeholders, including Senior Management, on a timely basis
  • Ensure all training material, recorded sessions reflect current tool functionality providing data capabilities.


  • 10+ years of extensive experience in the management of enterprise data assets and products in a large, complex organization; data technology, agile, design thinking
  • Proven ability to create, develop, and manage taxonomies for complex online product catalog with cross-functional business partners
  • Experience in developing user stories and delivery tools for maintenance of controlled vocabularies, classification, data mapping, and taxonomies (hierarchy)
  • Understanding of taxonomy best practices and standards
  • Experience engaging senior business stakeholders for gathering business requirements is a must
  • Demonstrate ability to understand technical concepts, discuss tradeoffs and highlight risks appropriately
  • Financial services - experience in delivering change to businesses in the financial services market
  • Enterprise business architecture - experience in designing and delivering targeted solutions to global business communities
  • Business specialization - deep subject matter expertise in one or more financial services products that impact multiple business silos
  • Regulator exposure - experience in resolving regulatory findings (e.g. MRAs / MRIAs) and supporting regulatory communications.  Experienced in working with IA, ICRM and ORM.
  • Business process re-engineering - demonstrable experienced in BPM techniques
  • Large scale solution adoption - experience in delivering testing, training, deployment and adoption strategies for large scale, global roll out
  • Cross silo intermediation - ability to work amongst business groups with competing priorities and facilitate compromise & agreement
  • Technology and business intermediary - work hand-in-hand with technology and business partners to ensure efficient and effective delivery
  • Significant communication experience with executive constituents; presentation, facilitation, oral, written, listening skills and proven track record of conflict resolution.
  • Ability to quickly grasp and assimilate complex information throughout multiple business units and make or influence rapid fact-based decisions.
  • Role model for and driver of a culture of ethics, learning and accountability. Positive, can-do attitude, action and results-oriented, decisive, and willing to take control of a situation when required; trusted advisor with sound judgment even when managing against aggressive timelines.


Bachelor’s/University degree and/or equivalent experience; Master’s degree preferred


Job Family Group:



Job Family:

Data Management


Time Type:

Full time


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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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