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The Risk Governance Program Manager role is responsible for managing multiple complex programs related to Retail Risk, in coordination with Risk SMEs, Technology and other support functions. Strong communication and negotiation skills are required. Experience with Retail Risk data and infrastructure is preferred.
Manage multiple complex programs concurrently, from program ideation / scoping to closure.
Partner with functional groups within the organization (Technology, Finance/Risk Shared Services (FRSS), Learning & Development, GPMO) to drive execution of requirements for implementations, training and ensuring process compliance is in-line with Citi standards
Manage the program tracking and reporting process for program(s) within the Retail Risk initiatives including Steering / Operating Committee reporting, Weekly Program Management Reporting and Citi-Wide Key Initiative reporting.
Manage and provide credible challenge to program/project plans, risks, issues and changes
Manage audit readiness and act as change audit coordinator as required – ensure consistency of deliverables and artifacts across all programs / projects in the portfolio
Identify and manage dependencies across programs/projects
Perform analysis of Critical Success Criteria, KPI/KRIs and non-financial benefits realization
Ensure Key stakeholder management and communication is in place
Manage closure phase, gather best practices and lessons learned
Drive resource planning and funding process
Significant interaction with a wide range of senior bank and risk management colleagues, as well as external stakeholders such as regulators / auditors.
Knowledge and expertise on Project Management in the financial services or consulting industry; 8+ years is required.
Familiarity with regulatory landscape facing global banks. Ideally, have worked in banking industry or regulators institutions.
Previous experience in managing Regulatory Inspections and Audits within a financial services company.
Thorough knowledge of financial and risk reporting as well as experience in Retail Risk preferred.
Exceptional verbal and written communication skills and ability to interact at senior levels of the organization
Strong analytical skills
Individual should be flexible, team-oriented, have good follow-up skills with strong attention to detail and ability to multi-task and dissect/solve complex problems
Should have excellent proficiency in Microsoft Office – particularly Excel (metrics and data analysis), PowerPoint (presentation decks), and Word (writing and editing procedural and technical documentation).
Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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