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Operations & Project Sr. Analyst- AVP (Hybrid)

Job Req ID 22497540 Primary Location Tampa, Florida Job Category Operations - Transaction Services
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As a member of the Foreign Exchange OPS team, the Senior AVP Analyst will play a key role in delivering against various programs, sometimes global in nature, and will be responsible for eliciting, analyzing, organizing, managing, and communicating requirements across multiple functions and asset classes, and assisting project leads and the Senior Program manager in the implementation of the project requirements.

The Senior AVP Analyst may be required to support (global) cross functional working groups or engage subject matter experts (SMEs) to support them in their own delivery, i.e. for problem solving, process mapping, process re-design, requirements gathering, procedural documentation, etc. Success in this role will require the BA to easily adapt to the needs of the businessacross multiple functions (and time zones), analyze and interpret data efficiently, stay abreast to the changing regulatory landscape and work at pace to deliver for the business. Understanding of products and functions within the wholesale environment would be advantageous. Experience working within a regulatory change environment is advantageous.Further skills include:

  • Redesign existing processes, assess, and establish key process controls.
  • Ensure the consistency and completeness of design and implementation for the end-to-end process.
  • Analyze results or metrics and meet with key subject matter experts to help identify potential improvements or evaluate different alternate solutions, including recommending process changes, system enhancements or other automation options.
  • Develop and maintain strong relationships across the business units to implement and standardize processes.
  • Communicate effectively with process owners to facilitate the completion and tracking of initiatives.


  • Interface directly with Internal stakeholders on daily basis
  • Running workshops with stakeholder/Internal SMEs to understand the end-to-end process while identifying any automation blockers and the suitability of the process for automation.
  • Calculate automation % and FTE benefit and build effort estimates and perform initial prioritization
  • Present summary of findings to the OPS Management and walk them through to-be design of the automated process.
  • Provide outputs for weekly due diligence updates with stakeholders.
  • Understanding the risks, assumptions, and dependencies associated with the process.
  • Work closely with development team to ensure requirements are accurately mapped and suitable for development.
  • Be involved in all process automation activities from the initial prioritization, development and testing through implementation and continuous improvement.
  • Build, review, and own Process Definition Documentation
  • Build, review, and own test plans and test cases, facilitate the gathering of test data


  • Bachelor's degree
  • 3-5 years of relevant work experience in operations.
  • Bi-lingual preferred (Spanish / English )
  • Two or more years of project management experience
  • Experience with Robotics or Process Automation tools
  • Experience with Language Processing (NLP)] is a plus, but not required
  • Experience in developing business requirements for projects
  • Proficiency with MS Access and/or Excel
  • Demonstrated experience in continuous improvement initiatives, root cause analysis and project management.
  • Ability to interface with IT, Operations and various functions, as well as various levels of management.
  • Excellent written and oral communication skills; well-developed analytical and interpretive skills.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


Job Family Group:

Operations - Transaction Services


Job Family:

Securities and Derivatives Processing


Time Type:

Full time


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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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