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The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

Operations Excellence Training Facilitation - Vice President

Job Req ID 22481314 Primary Location Tampa, Florida Job Category Human Resources
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Organization Overview:

Citibank ICG Operations is a 32,000-person strong organization across 90+ countries in the world.  We are focused on delivering operational processes and client touchpoints for the entire ICG product set across Lending, Cash Management & Payments, Markets, Banking & Advisory Services

We take pride and are passionate about our People and our culture.  We are invested in people and their development. We are transforming and simplifying our operating model creating an exciting environment which encourages diversity of thought and inclusion. 

Our Operations groups are core to the success of the business and has significant impact across the lifecycle of a Trade.  We partner extensively with a range of internal stakeholders including Front Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interaction with our external client base, playing a key role in the overall client experience.

Our roles entail ensuring we operate in a robust control environment, whilst in a fast-paced workplace.  We comply with global regulations and internal policies and adopt a proactive approach to identifying opportunities to reduce risk through the continuous evaluation of our controls; to protect our clients, the firm and our reputation.

Job Purpose

We are seeking a Vice President training facilitator to lead and conduct our Operations Excellence (OE) training throughout the Organization.  The successful candidate will be a part of a team of facilitators to execute the training curriculum Globally. The team will be responsible for motivating, coaching, inspiring, and training the participants on how they can develop their skills sets to thrive within Operations.

Our Operations Excellence training program is specifically curated for our organization, to lay the foundations to excel as Operations personnel, and in our careers.  Through this bespoke training program, we are investing in our People and their career development at Citi

The principals and behaviors laid out in terms of Client Centricity, Continuous Improvement, Risk & Control and Collaboration, Impact & Influence are the key themes covered in the training.  The curriculum creates an opportunity for our People to meet and network with Global colleagues and share experiences along with learnings and real case studies.

Training Expectations:

  • Being knowledgeable about what it means to be ‘excellent’ within Operations, and expectations at each corporate level vs the 4 key themes
  • Partnering with the central OE Leads and Sponsors to help deliver first class training across the Operations Organisation
  • Delivering the expectations of the training objectives to a high standard
  • Supporting employee enrolment for training, schedule training sessions and organizing the resources to facilitate training programme

Training Delivery:

  • Connecting with the audience - being able to communicate, explain and illustrate concepts
  • Encouraging and supporting an engaging environment for trainees to openly participate
  • Communicating to individuals with varying learning styles
  • Ability to be flexible, think creatively and adjust training delivery to meet the needs of the learners

Strategic Training Development:

  • Helping assist with training additional trainers throughout the Organization
  • Seeking feedback from cohort, and analyzing results for areas of improvement for the training curriculum
  • Monitoring and assessing the effectiveness and success of training curriculum
  • Researching and recommending new training techniques, adjusting the curriculum, and updating it to reflect developments within the industry

People and Culture Agenda:

  • Engaging with and leading our People.  Developing effective and diverse teams across a global footprint
  • Coaching and mentoring our People.  Ensuring effective one to one discussions.  Providing direction, feedback, support, and encouragement for career development
  • Championing diversity and inclusion to create a working environment which allows our People to thrive and excel

Qualifications and Skills:

  • BS/BA degree or equivalent work experience preferred
  • 8+ years work experience 
  • Teaching /Coaching / Training/ Communications experience required
  • Experience in Tier 1 global financial institutions and Operations knowledge preferred
  • Energetic, flexible, collaborative, and proactive; a leader who can positively and productively add impact
  • Strong, influential communicator who is articulate and concise
  • Self-reliant, good problem solver, results oriented
  • Ability to establish and build trust with professionals throughout the Organization
  • Strong awareness of both external and internal best practice perspectives, maintaining a balanced and fresh viewpoint
  • Bilingual English/Spanish required, Portuguese a plus
  • 10% Travel


Job Family Group:

Human Resources


Job Family:

Talent, Development, Learning & Diversity


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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