Skip to main content



The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

Operational Risk Senior Analyst (AVP)

Job Req ID 22489479 Primary Location Tampa, Florida Job Category Risk Management
Apply Now

Position Objective:

The Operational Risk Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area and risk taxonomy. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Key Responsibilities:

  • Maintaining robust governance and oversight of the Risk Control Self-Assessment (RCSA) processes.

  • Provide support on RCSA Program Management activities and RCSA related forums.

  • Act as a subject matter expert and play a key role in the governance and oversight of GRC Taxonomy Change Management process.

  • Play a key role in providing oversight of the Annual Risk Assessment (ARA) and Quarterly Assessment (QRA).

  • Play a key role in overseeing completion of  RCSA Learning Management courses and RCSA Entitlement governance

  • Production of periodic RCSA reports for analytical output and conclusion. Ensure up-to-date knowledge and mastery of internal processes and system functionality to provide support to user community

  • Key responsibilities in overseeing entity level information within the system remains current Lead role in developing enhancements to existing processes and support transformation initiative within RCSA

  • Develop strong relationships with regional businesses and country leads by providing value added advisory and independent oversight.

  • Acts as a partner with Global RCSA methodology team to ensure procedures are adhere to across the RCS Program Management activities.

  • Involvement in various risk and control projects or initiatives led by ORM or other control functions. Prepare materials for senior governance forums, manage agenda and pre-meetings for RCSA Taxonomy and Program Management meetings, record minutes and follow up actions, track progress of outstanding items and report outcomes to senior management in Operational Risk.

  • Prepare materials using Microsoft Office to provide key updates from the ORM programme management office at regular forums.

  • Build strong relationships and maintain efficient communication lines with ORM partners and In-Business Control teams

Other MCA Program management Tasks

  • Deliver tasks and deliverables as part of MCA Program Management

  • Provide oversight to the MCA governance process for the GRC Taxonomy and assigned asks over Program Completeness and Accuracy.

  • Lead role in identifying opportunities and developing enhancements to the Program Management process

  • Support and serve as a point of contact for all key tools used in Citi Risk & Controls platform

  • Implementation of Regulatory Inventory integration with Citi Risk & Controls Platform

  • Data Quality Analysis on MCA Data and engagement with Business contacts including Architects, Assessment Unit/MGE Owners / Coordinators

  • End to End process flow standardization

  • Data Input and management of GRC MCA information

Proactive Risk Management

  • Determine areas of tactical enhancements in operational risk management tools and techniques following strategic directions set by ORM Senior Management

  • Suggest new and improve existing tools in the sphere of:

    • Recognizing and measuring operational risks

    • Identifying significant unmitigated risk exposures, common significant risk topics

    • Suggesting mitigating controls and activities

    • Contribute to development of quantitative aspects of operational risk exposure measurement

Project Management

  • Collaborate with the Operational Risk teams and Global MCA team members in the design and development of global projects and initiatives

  • Act as a Subject Matter Expert on key MCA projects under development. Share expertise with seniors  across the organization when implementing new or enhanced initiative

Data Analysis

 Analyze key operational risk and control data to identify:

  • Gaps in existing implementation of MCA Program

  • Top operational risks and significant unmitigated operational risk exposures

  • Forward-looking significant emerging operational risks

  • Factors within internal or external business environment which can serve as predictors or indicators of future potential areas of heightened operational risk

  • Summarize and present analysis in concise, though-provoking and action driven manner. Prepare materials and present results of analysis to ORM and business senior management

Development Value:

  • The successful candidate will part of a Global team, which leads and manages initiatives with implications for the entire Firm. As such, the role entails top-level exposure across all of the Firm’s businesses and Regions.



  • Bachelor’s Degree

  • Experience of managing / working on complex projects, with variable stakeholders and within tight deadlines.

  • Prior experience in Project Management is an advantage

  • Confident and concise verbal communications skills, including the ability to influence and negotiate with senior management

  • Relevant experience in risk identification, assessment, monitoring, and remediation will be an additional strength

  • Banking/Operational Risk experience is an advantage.

  • Knowledge of Risk and Control Self Assessments is an advantage.

  • Analytical skills and presentation skills


  • Strategic thinker, strong analytical skills; both quantitative and qualitative

  • Ability to analyze problems and formulate conclusions and recommendations

  • Excellent organizational skills, ability to multitask with capacity to organize and prioritize workload within a complex environment with competing and subtle resource demands

  • Outstanding attention to detail

  • Strong MS office knowledge including Excel, Word and Power Point. SQL skills is an advantage

  • Unwavering commitment to co-operative and collaborative working

  • Ability to speak confidently and authoritatively on a range of subjects and influence opinion

  • Strong ability to coordinate and facilitate work projects both on the ground and with remote units

  • Strong Stakeholder and Senior management engagement skills

  • Leadership skills and ability to take initiative


  • The successful candidate will need to demonstrate that he/she is unafraid to interact with counterparts and seniors in an environment with extremely high exposure and expectations.

  • The candidate should be able to work individually and collaboratively with other teammates with the goal of meeting team-wide and senior management expectations.

  • The candidate should demonstrate the ability to pro-actively develop the role beyond the parameters set by direct instruction.

  • The candidate should be able to work through tight deadlines and be able to respond quickly and with authority to crisis situations.

  • Knowledge of Risk Taxonomy concepts and industry standards.

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.


Job Family Group:

Risk Management


Job Family:

Operational Risk


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Apply Now
  • Join our team
    of 220,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 95 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

Saved Jobs

You have no saved jobs

Previously Viewed Jobs

You have no viewed jobs