O&T Risk and Control (OTRC) / Risk Management Process (O&T RMP) – Quality Assurance Analyst
Citi Global Operations and Technology (GO&T) is tightly integrated with Citi’s businesses. O&T plays a central role in driving value for the firm and its clients. It provides a foundation for technology, processes and people that enable Citi to achieve its day-to-day operational and its long-term growth goals. As measured by transaction volumes and customer touch points alone, Citi’s global O&T is one of the largest single organizations in the world.
The mission of the Operations and Technology Risk and Controls (OTRC) organization in Citi is to support the identification, assessment, and management/mitigation of risk across O&T related to franchise, reputational, and client risks. Within OTRC, the O&T Risk Management Process (O&T RMP) Execution Team is responsible for establishing structured and repeatable practices and procedures, global risk reporting and risk governance across all Sectors, Regions and key Risk and Control areas within O&T that enable compliance with the Citi ORM Policy and Framework.
This position will report to the O&T RMP Quality Assurance (QA) Lead and will help enhance the Quality Assurance process for RMP, working closely with global and regional teams to ensure effective implementation. Responsibilities include identifying non-compliance to ORM requirements, data quality issues, and risk trends as well as providing transparency to the O&T RMP Governance Lead.
The position requires a solid conceptual/practical grounding in both Operational and Compliance risk stripes.
Develop and maintain strong working relationships with Business & Function Risk Control Leads as well as the second line of defense
Enable the O&T RMP QA program by assisting the QA Lead in engaging with the O&T functions to gain comfort about the value and effectiveness of a robust quality assurance model in sustaining and enhancing the O&T RMP process
Support the development and maintenance of the quality assurance process including quality measures / metrics
Review and evaluate how quality measures are used to drive continuous improvement
Perform reviews of O&T RMP data to determine compliance to the ORM policy and standards
Support the design and facilitate the implementation of appropriate scorecards and dashboards to provide a health status to O&T senior management
Analyze operational data to identify trends, issues, and opportunities for improvement
Track corrective actions and validate that changes are embedded and sustained.
Update assurance and risk oversight processes on a continuing basis to ensure sustainable delivery of the process
Identify data validation and process control weaknesses and work with the O&T RMP QA lead to engage technology to find solutions
Escalate appropriately and timely any concerns that could put timeliness/completeness of deliverables at risk to the O&T RMP QA lead
6 to 8 years broad experience in operational risk roles
A strong business understanding of O&T is a plus
General understanding of relevant banking regulation and supervisory expectations for large complex financial institutions
Demonstrated ability to think analytically and creatively problem solve
Strong interpersonal skills, with evidence of working in collaboration across large organizations, including a proactive and 'no surprises' approach in communicating issues/requests
Continuous improvement mind-set – assess impact of actions and adjust as needed; simplify and standardize at every opportunity
Understand how your work contributes to other work across Citi / understand downstream impacts of decisions made
Proactively seek opportunities to enhance and strengthen infrastructure and controls in a way that: drives value, enables the build of better product and services and balances risks and returns/growth
Partner across the business in a way that demonstrates collective obligation on managing risk through appropriate controls
Continuously seek out opportunities to improve processes; learn from mistakes
Seek out diverse perspectives and skill sets recognizing that the power of Citi is the sum of its parts
Constructively challenge others at all levels and across boundaries to deliver better results; invite challenge
Be comfortable communicating reality – both positive and negative - honestly, openly, and directly
Work across teams and boundaries, regardless of titles and roles, to deliver the full value of Citi to clients
Previous Supervisory/Management experience Is a plus
Strong follow-up and organizational skills
Detail and results oriented
Bachelor’s/University degree or equivalent relevant business experience preferred
Job Family Group:Risk Management
Job Family:Business Risk & Controls
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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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