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O&T Risk and Control (OTRC) / Risk Management Process (O&T RMP) – Quality Assurance Analyst

Job Req ID 21297169 Primary Location Tampa, Florida; Jacksonville, Florida; New York, New York; Irving, Texas; Rutherford, New Jersey; Stamford, Connecticut; New Castle, Delaware Job Category Risk Management
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Citi Global Operations and Technology (GO&T) is tightly integrated with Citi’s businesses.  O&T plays a central role in driving value for the firm and its clients. It provides a foundation for technology, processes and people that enable Citi to achieve its day-to-day operational and its long-term growth goals. As measured by transaction volumes and customer touch points alone, Citi’s global O&T is one of the largest single organizations in the world.

The mission of the Operations and Technology Risk and Controls (OTRC) organization in Citi is to support the identification, assessment, and management/mitigation of risk across O&T related to franchise, reputational, and client risks.  Within OTRC, the O&T Risk Management Process (O&T RMP) Execution Team is responsible for establishing structured and repeatable practices and procedures, global risk reporting and risk governance across all Sectors, Regions and key Risk and Control areas within O&T that enable compliance with the Citi ORM Policy and Framework.

Job Description:

This position will report to the O&T RMP Quality Assurance (QA) Lead and will help enhance the Quality Assurance process for RMP, working closely with global and regional teams to ensure effective implementation.  Responsibilities include identifying non-compliance to ORM requirements, data quality issues, and risk trends as well as providing transparency to the O&T RMP Governance Lead.

The position requires a solid conceptual/practical grounding in both Operational and Compliance risk stripes. 

Key Responsibilities

  • Develop and maintain strong working relationships with Business & Function Risk Control Leads as well as the second line of defense

  • Enable the O&T RMP QA program by assisting the QA Lead in engaging with the O&T functions to gain comfort about the value and effectiveness of a robust quality assurance model in sustaining and enhancing the O&T RMP process

  • Support the development and maintenance of the quality assurance process including quality measures / metrics

  • Review and evaluate how quality measures are used to drive continuous improvement

  • Perform reviews of O&T RMP data to determine compliance to the ORM policy and standards

  • Support the design and facilitate the implementation of appropriate scorecards and dashboards to provide a health status to O&T senior management

  • Analyze operational data to identify trends, issues, and opportunities for improvement

  • Track corrective actions and validate that changes are embedded and sustained.

  • Update assurance and risk oversight processes on a continuing basis to ensure sustainable delivery of the process

  • Identify data validation and process control weaknesses and work with the O&T RMP QA lead to engage technology to find solutions

  • Escalate appropriately and timely any concerns that could put timeliness/completeness of deliverables at risk to the O&T RMP QA lead


  • 6 to 8 years broad experience in operational risk roles

  • A strong business understanding of O&T is a plus

  • General understanding of relevant banking regulation and supervisory expectations for large complex financial institutions

  • Demonstrated ability to think analytically and creatively problem solve

  • Strong interpersonal skills, with evidence of working in collaboration across large organizations, including a proactive and 'no surprises' approach in communicating issues/requests

  • Continuous improvement mind-set – assess impact of actions and adjust as needed; simplify and standardize at every opportunity

  • Understand how your work contributes to other work across Citi / understand downstream impacts of decisions made

  • Proactively seek opportunities to enhance and strengthen infrastructure and controls in a way that: drives value, enables the build of better product and services and balances risks and returns/growth

  • Partner across the business in a way that demonstrates collective obligation on managing risk through appropriate controls

  • Continuously seek out opportunities to improve processes; learn from mistakes

  • Seek out diverse perspectives and skill sets recognizing that the power of Citi is the sum of its parts

  • Constructively challenge others at all levels and across boundaries to deliver better results; invite challenge

  • Be comfortable communicating reality – both positive and negative - honestly, openly, and directly

  • Work across teams and boundaries, regardless of titles and roles, to deliver the full value of Citi to clients

  • Previous Supervisory/Management experience Is a plus

  • Strong follow-up and organizational skills

  • Detail and results oriented


Bachelor’s/University degree or equivalent relevant business experience preferred


Job Family Group:

Risk Management


Job Family:

Business Risk & Controls


Time Type:


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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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