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Markets Operations Business Manager -AVP

Job Req ID 22515438 Primary Location Tampa, Florida; Getzville, New York; Belfast, United Kingdom; Mumbai, India Job Category Business Strategy, Management & Administration
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Job Purpose:

Providing direct support to the Markets  team as an invested strategic partner and advisor.   Collaborating to provide solutions and executing vs our goals towards our Target Operating Model.

Organizational Governance & Support:

  • Developing a broad and detailed understanding of the organization’s landscape, culture, processes and Technology.
  • Preparation of materials for Business reviews and Product aligned steering committees, including follow-up of actions to closure
  • Reviewing opportunities and helping to oversee location strategy for optimal footprint to help service our clients
  • Analysis of progress against strategic and financial objectives - communicating key risks, defining mitigation strategies and helping to oversee to resolution
  • Supervision of the annual financial plan, allocations processes and budget planning, providing regular updates to key stakeholders
  • Developing, analyzing and maintaining metrics for measuring success, opportunities for improvement, management reporting and escalation
  • Managing ad hoc requirements in a pressurized environment

Robust Control Environment & Transformation:

  • Identify trends, synergies and weaknesses across products and regions
  • Helping to embed risk governance, frameworks and supervisory oversight best practices. Recommending control enhancements as needed
  • Establishing and overseeing the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
  • Working closely with the Change Management team to review strategic opportunities for innovative solutions to help re-engineer processes, build scale and mitigate risk

Engagement, People & Culture Strategy:

  • Implementing a successful People and Engagement strategy to help attract, develop, retain and recognize a diverse and talented global workforce 
  • Management and forecasting of headcount, identifying risks to headcount targets and managing those risks
  • Championing diversity and inclusion to create a working environment which allows our People to thrive and excel
  • Engagement with key stakeholders across Operations, Technology, HR and the Business
  • Driving the creation and execution of communication/ engagement plans across the Organization and presenting on strategy/status to senior stakeholders on regular basis

Qualifications and Skills:

  • BS/BA degree or equivalent work experience preferred
  • Experience in a fast paced, large global financial services firm, ideally in an operations organization preferred
  • Energetic, flexible, collaborative, and proactive; a leader who can positively and productively add impact
  • Self-reliant, good problem solver, results oriented with attention to detail
  • Ability to establish and build trust with professionals throughout the business as a leader, advisor and business partner to the organization with a clear client orientation.
  • Strong, influential communicator who is articulate and concise, demonstrated success interacting with senior management both in the business, corporate functions as well as the Operations, Business and Technology environments
  • Strong risk management and control mindset
  • Provides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources
  • Strong awareness of both external and internal best practice perspectives, maintaining a balanced and fresh viewpoint.
  • Ability to conceptualize aspects of the organization’s model and its future development.


Job Family Group:

Business Strategy, Management & Administration


Job Family:

Business Administration


Time Type:


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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