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Market Operations Business Analyst - AVP - Hybrid

Job Req ID 24743420 Location(s) Tampa, Florida Job Type Hybrid Job Category Operations - Core
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Citi Market Operations is currently at a pivotal point in its evolution and journey to implement a target

operating model. We take pride and are passionate about our People and our culture.  We are invested in people and their development. We are transforming and simplifying our operating model creating an

exciting environment which encourages diversity of thought and inclusion.

We are a dynamic, global and diverse Organisation, with a presence in over 60 Countries; covering all post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative & Commodities Operations. We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs.

Markets Operations at Citi has embarked on a significant, multi-year transformation covering all aspects of designing and delivering a future state target operating model: risk and controls, regulatory compliance, process re-engineering, automation, people and culture, data transformation, technology investment and client service. This is a large and complex undertaking.

The Markets Operations Transformation team has been formed to support stakeholders both within

Operations and across the bank, to design and deliver this multi-year transformation roadmap. Our

transformation is underpinned by strategy, investment, change execution and a market-leading operations change delivery team focusing on programme and project management, business analysis, process re-engineering, low code application development and PMO.

The team is currently recruiting for a Business Analyst at AVP level to support a 3-year Global Reconciliation Transformation Programme.  The role will work in partnership with operations teams and technology partners across APAC, EMEA and North and South America.  The role requires a good understanding of Markets products and operational processing as well as project processes and practices.   


  • Documenting as-is, to-be processes and input into Target Operating Model for Global Reconciliations working with SMEs to define.
  • Analyze and capture business requirements and benefits developing associated project artifacts as required for deliverables.
  • Perform root cause analysis of common operational problems.
  • Maintain JIRA user stories ensuring clear requirements and acceptance criteria.
  • Prepare testing plans and execute/oversee testing working with Ops SMEs
  • Day-to-day management of individual project responsibilities including task and actions management, co-ordination, and execution of plan within required timelines and to stakeholder quality expectations.
  • Support and manage business ad-hoc queries and requirements that have an impact across the Reconciliation landscape.
  • Foster and maintain relationships with business and technology stakeholders acting as SME to stakeholders and /or other team members and engaged in working groups and workshops where required.
  • Identify key project risks, whether stated or not, and manage to resolution or escalate accordingly.
  • Can exercise independence of judgement and autonomy and can operate with a limited level of direct supervision.
  • Requires attention to detail when making judgments and recommendations based on the analysis of factual information.
  • Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • 5-8 years relevant experience


  • Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


Job Family Group:

Operations - Core


Job Family:

Operations Project Management


Time Type:

Full time


Primary Location:

Tampa Florida United States


Primary Location Full Time Salary Range:

$87,280.00 - $130,920.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.


Anticipated Posting Close Date:

Jul 16, 2024


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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