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VP, ER Reporting & Analytics Manager - Latam

Job Req ID 21400987 Primary Location Tampa, Florida; Irving, Texas; Florida; Texas Job Category Human Resources
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The VP, ER Reporting & Analytics Manager - Latam is a people manager whose team supports the Latin America Employee Relations (ER) team.

This role applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function. They integrate subject matter and industry expertise within a defined area and requires an in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. The ER Reporting & Analytics Manager evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information.

The ideal ER Reporting & Analytics Manager requires advanced analytical skills to filter, prioritize and validate potentially complex and dynamic material from multiple sources, so a proficiency with Excel and data analysis tools is necessary. Additionally, excellent communication (English and Spanish) and diplomacy skills are required to be successful as this role regularly assumes informal/formal leadership roles within teams as well as being involved in coaching and training of new team members.

The ER Reporting & Analytics Manager has significant impact in terms of project size, geography, etc. by influencing business decisions through advice, counsel and facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual and their team.


The Employee Relations Reporting & Analytics Manager and their team support the ER team by creating and producing data analytics, metrics and reporting related to Employee Relations investigations, projects, and other initiatives under the supervision of the Employee Relations Manager and Global Ethics Liaison, specifically:

  • Supports the ER COE Head and others by providing meaningful data and analytics to inform senior stakeholders and facilitate decision making
  • Analyzes large data sets related to case volumes and aging to produce relevant future capacity planning data to drive the ER team prioritization of cases and facilitate resource planning
  • Tracks and reports of HR related ethics concerns raised through the hotline, interfacing with the Ethics Office and regional partners to ensure timely and thorough investigation and appropriate resolution of all issues, including application of the standards outlined in the Global Disciplinary Review policy
  • Develops and distributes operational and qualitative reporting covering all investigations (including those managed by HRPS) & disciplinary actions
  • Produces operational metrics for LATAM ER cases, distributes to the relevant stakeholders and identifies trends/themes that may need to be addressed.  Works with the relevant ER team and/or HR business partners to implement any remediation strategy.
  • Coordinates the annual DNF list for ER cases including tracking, reporting and follow up with ER investigators
  • Coordinates global reporting requirements pertaining to adherence to accountability standards
  • Produces reports as requested by HRCC
  • Provides case management support to the wider employee relations team as needed
  • Produces relevant briefing documents as required by the ER COE Head
  • Supports the wider ER team with ad-hoc reporting requests and data analysis
  • Represent the ER team in regional projects coordinating deliverables across the wider team
  • Participates in a range of initiatives and exams involving the governance of investigations and complaint management, which includes direct engagement with regulators
  • Assists in the design, development, and delivery of training initiatives for HR
  • Manages certain aspects of the Employee Relations team including, but not limited to, the team budget and headcount
  • Acts as SME to senior stakeholders and other team members with regards to reporting and data analytics
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
  • All other duties as assigned


  • 8-10+ years of experience related to reporting and analytics with strong preference towards HR data reporting experience
  • Bilingual English/Spanish fluency required
  • Advanced knowledge of Excel required
  • Experience utilizing data visualization tools 
  • People management and leadership experience
  • Ability to work autonomously and exercise independence of judgement


  • Bachelors/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


Job Family Group:

Human Resources


Job Family:

Employee Relations


Time Type:


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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