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LATAM Commercial Cards Operations – Regional Quality Risk and Control Sr. Analyst (Bilingual-Spanish)

Job Req ID 21363019 Primary Location Tampa, Florida Job Category Risk Management
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The Operational Risk Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

  • Participates in the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
  • Contributes to risk assessments and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
  • Provides governance and oversight may include (not limited to) technology operational risk, risk for example.
  • Executes the Managers Control Assessment (MCA) program in a timely manner.
  • Plans, tests and reports on Operational Risk findings
  • Tests and monitors key controls which have been identified for each product line and document results.
  • Liases with business and line control officers on any deficiencies or control gaps.
  • Ensures appropriate remedial actions are in place where deficiencies are identified.
  • Documents, implements and executes Corrective Action Plan (CAP) for management of control issues
  • Additional duties as assigned
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • 2-5 years previous experience
  • Excellent organizational skills, ability to multitask and adapt to change
  • Demonstrated interpersonal skills with the ability to work collaboratively and with people at all levels of the organization
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Ability to both work collaboratively and independently; ability to navigate a complex organization
  • Proficient in MS Office applications ( Excel, Word, PowerPoint)
  • Project management skills, MCA knowledge

Education:

  • Bachelor’s/University degree or equivalent experience

Citi, the leading global financial services company, has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, and wealth management. Additional information may be found at www.citigroup.com or www.citi.com.

Treasury and Trade Services (TTS) offer industry-leading Cash Management & Trade solutions to multi-national corporations, financial institutions and public sectors globally. Commercial Cards is a rapidly growing product in the TTS suite of products and has been identified as one of the top priority products within TTS business. The Commercial Cards business caters for over 700 corporate clients across 11 markets in LATAM with annual growth of circa 20% year on year, in the next 2 years.

The role reports to the Regional Commercial Cards Control and Transformation Head. Commercial Cards Operations is closely aligned to Product, Sales, Account Management, Implementations, Capabilities, and Technologies, and there are many interactions with these groups.

The Operations Group currently has a footprint as follows:

  • Regional (cross-border) card issuance – US (Citi, core leadership, process and project roles), Vendors (Client and cardholder service delivery), and India (Customer Inquiry Fulfilment Back Office and processing center).
  • In-market issuance – Latin-American North
  • This team supports a card base of +150,000 Commercial cards in a growing market.

A significant focus on control, customer service and quality are practiced at the transaction and process levels.

The Operational Risk Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

  • Participates in the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
  • Contributes to risk assessments and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
  • Provides governance and oversight may include (not limited to) technology operational risk, risk for example
  • Participate in the development, implementation and maintenance of the Quality Assurance/ Quality Control process for Cards Operations. In addition, support in the construction of procedures and related documents.
  • Executes the Managers Control Assessment (MCA) program in a timely manner. Performs maintenance of the GRC application by uploading new ARCMs and testing results from the MCA process.
  • Plans, tests and reports on Operational Risk findings
  • Tests and monitors key controls which have been identified for each product line and document results.
  • Liases with business and line control officers on any deficiencies or control gaps.
  • Ensures appropriate remedial actions are in place where deficiencies are identified.
  • Documents, implements and executes Corrective Action Plan (CAP) for management of control issues
  • Support audit, regulatory, compliance, ORM and business monitoring reviews. Track and review deliverables. Prepare status of the audit. Track corrective action plans (CAP) and follow through resolution
  • Provides support to optimize operational processes in efficiency and control as needed.
  • Additional duties as assigned
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
  • Training/cross-training within operations.
  • Provide support to all operational processes as needed within Regional and LATAM locations
  • May lead or assist with projects and develop or assist with special reports

Qualifications:

  • 2-5 years previous experience
  • Excellent organizational skills, ability to multitask and adapt to change
  • Demonstrated interpersonal skills with the ability to work collaboratively and with people at all levels of the organization
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Ability to both work collaboratively and independently; ability to navigate a complex organization
  • Proficient in MS Office applications ( Excel, Word, PowerPoint)
  • MCA knowledge
  • Project management skills (Preferred)
  • Cards Industry Knowledge (Preferred)
  • Technological proficiency/ knowledge (Preferred)

Education:

  • Bachelor’s/University degree or equivalent experience

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Job Family Group:

Risk Management

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Job Family:

Operational Risk

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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View the EEO Policy Statement.

View the Pay Transparency Posting

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