IT Quality Engineering Tech Lead Analyst

The IT Quality Engineering Tech Lead Analyst is a strategic professional who stays abreast of developments within the Quality Engineering field and contributes to directional strategy across the wider Engineering team. The role will serve as a recognized technical authority for the Quality Engineering space within the Legal and CSIS Technology portfolio. Test Engineering is how we bring a modern, team-based approach to testing software and data services. Our Core Principles align with Agile principles and seek to empower our Test Engineer team members to have conversations, establish behaviors, and set expectations that promote Agile concepts. As a Quality Engineering Lead, you will bring your expertise in software quality techniques and tools to a collaborative, team-based environment. You will dive into the technical details, collaborating to design an optimal testing approach across the Quality Engineering team. You will work across multiple tech stacks and implement automation using a variety of tools. As a champion of quality, you will enable the team to maintain and improve velocity. Your growing experience and learning mindset enable you to take on a variety of new challenges and establish areas of expertise. You are expected to share your knowledge and mentor other Quality Engineers and help us continually elevate the Quality Engineering capability.

The Quality Engineering Lead integrates subject matter and industry expertise within a defined area and contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and with senior stakeholders in the Legal and CSIS function. Has responsibility for volume, quality, timeliness and delivery of end results of an area.

As a Quality Engineering Lead, you should have experience working in an agile team-based environment where you consistently added velocity to the team. You confidently use code to build reliable, trusted test automation and can lead others in these activities. You will be expected to help define clear acceptance criteria, facilitate defect triage, and produce quality metrics for the wider team. You may have built deep expertise in a particular area of modern software quality, or you may have a breadth of experience across technology solutions. Your learning mindset enables you to take on new challenges to expand and deepen your skills across a wide variety of technology stacks. A computer science-based mindset is needed; a technology-based education is helpful.

Responsibilities:

• Develop and evolve test plans for complex applications in the Legal and CSIS technology portfolio.
• Deconstruct solutions into tests that optimize for coverage and risk (100% target test coverage).
• Create trusted test automation with high reliability and relevancy (100% target test automation).
• Build and extend test automation frameworks to incorporate new functionality.
• Assess and advise on testability of user stories, including acceptance criteria, non-functional requirements, and the definition of done.
• Work closely with engineering teams and demonstrate strong debugging skills.
• Mentor the Quality Engineering team and other members of the organization, such as recommending new tools/processes needed to enhance productivity and quality.
• Conducts a broad range of complex process monitoring, product evaluation and audit assignments.
• Follows industry quality trends; applies to current environment as appropriate. Interacts with various levels of management; communicates technology level process changes.
• Ensures testing standards and procedures exist, are fully / clearly documented and followed throughout the software development life cycle.
• Develops and implements methods for cost, effort and milestones of IT Quality activities. Strives for continuous improvements and streamlining of processes.
• Requires in-depth understanding of how own area integrates within IT Quality and has basic domain awareness of Legal and CSIS functions at Citi.
• Monitors products for conformance to standards; monitors processes for conformance to procedures; identifies risks; ensures annual organizational reviews of standards and procedures are conducted.
• Documents findings and performs root cause analyses. Recommends solutions and improvements to existing standards and procedures; collaborates with other areas in technology to develop new standards and procedures.
• Ensures all corrective actions are assigned, documented and completed.
• Verifies traceability in Agile work products.
• Gathers, maintains and reports on quality metrics.
• Acts as advisor and mentor for junior members of the team.
• Analyze requirements and Execute tests, document testing requirements and processes for all applications to ensure QA policies and standards are met.
• Collaborates with local and global stakeholders like the Engineering team, Product team, production support team, business stakeholders, etc. to ensure stability and productivity.
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years experience in an IT Quality role. Ability to work independently or within groups on projects assigned
• 6+ years of experience working as a Test Automation Engineer
• 2+ years of experience with Java, Python or JavaScript development (intermediate - advanced level)
• 6+ years of experience working with Test Automation frameworks (e.g., Selenium, Junit, Nunit, Robot, etc.)
• Strong technical leader - experienced with modern quality engineering tools and leading other quality engineers
• Experience developing a testing strategy across a complex technology environment
• Hands-on experience building/extending Test Automation frameworks
• Experience with web service technologies (e.g., XML, REST, SOAP)
• Excellent knowledge of software testing techniques and testing tools
• Knowledge of any well-known software development and testing life-cycle methodology
• Requires communication and diplomacy skills and an ability to persuade and influence
• Requires in-depth knowledge, understanding and analytical thought. Exhibits comprehensive knowledge of several areas within IT Quality Engineering and has a good understanding of the industry.
• Strong understanding of testing processes. In depth understanding of the Systems Development Lifecycle and solid experience in several phases of systems development, preferably in testing program management. Must demonstrate confidence in their abilities.

Preferred Qualifications:

• Experience developing functional tests (e.g., integration, interface/API testing and unit testing)
• Experience developing non-functional tests (i.e., performance testing, load testing, stress testing, security testing, etc.)
• Experience with black-box and white-box testing
• Knowledge of various deployment strategies (i.e., Blue/Green, Canary, A/B, etc.)
• Experience with BDD and TDD
• Experience with Code Quality tools (e.g., SonarQube)
• Experience with Security Scanning tools (e.g., Snyk, BlackDuck)
• Experience with CI tools (e.g., Jenkins, GitLab, CircleCI)
• Passion for excellence in product quality and reliability

Education:

• Bachelor's degree in engineering, computer science, computer engineering, or equivalent work experience
• Master’s degree preferred

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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