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HR Issue Management Program Manager

Job Req ID 21326549 Primary Location Tampa, Florida; Singapore, Singapore Job Category Project and Program Management
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Human Resources (“HR”) is a global organization comprised of more than 3,500 professionals providing strategic human capital advisory support to Citi's business leaders in multiple industries across all 96 countries of operation.  Within this context, Human Resources is responsible for the development and delivery of core HR programs including:  sourcing qualified talent; assisting managers to apply effective employee selection practices; establishing appropriate terms and conditions of employment; developing effective new employee on-boarding; training employees; assessing employee job performance and talent; developing manager leadership capability; succession and resource planning; measuring employee sentiment; escalating and/or investigating potential employee misconduct and mechanism for employee corrective action; developing strategies to discontinue employment, as well as maintaining market competitive compensation, benefits and recognition programs intended to reward good performance and retain talented employees.  Many of these programs, processes, underlying data, and associated requirements are highly regulated, governed by policy and attract substantial legal, operational and strategic risk.  

The HR Control & Compliance organization is responsible for establishing frameworks with respect to both the identification and management of human capital risk, as well as organizational control and compliance strategies and programs.

The HR Issue Management Program Manager is responsible for the development and execution of the Global HR Issue Lifecycle Management Framework, including:

Issue Management

  • Manage the development and execution of procedures intended to evaluate, capture, track, monitor completion and validation of and report against Corrective Action Plans (“CAPs”). 
  • This also includes the development and oversight of guidelines for the proper construction of issues, CAPs and CAP closure documentation / evidence, as well as procedures for the escalation of self-identified issues (“SIIs”) and CAPs not meeting identified objectives within committed timeframes to drive the recognition of Internal Audit (“IA”) issues as Issues Being Addressed by Management (“IBAMs”) or Escalated Control Issues (“ECIs”) and the effective remediation of issues in a timely manner.
  • Heavily involved in short- to long-term planning of corrective actions for complex issues across the HR function globally

Relationship Management

  • Serve as the primary point of contact for Internal Audit (“IA”), Operational Risk Management (“ORM”) and  Independent Compliance Risk Management (“ICRM”) throughout the validation of issues raised by regulatory authorities, IA or the second line of defense.

Other significant responsibilities:

  • Contributes to strategic direction of the HR Control & Compliance function, which may include reporting methodologies, organizational design and effective positioning.
  • Uses excellent communication, leadership and strong management skills to influence a wide range of internal audiences including respective product, function, or regional executive management partners and external audiences including regulators and external auditors. Frequently engages in both internal and external negotiations, which will have a major impact on the function, and possibly on the HR organization as a whole.
  • The timely delivery of high quality, value-added multiple concurrent deliverables on time and to specification. 
  • Recruits staff, develops talent, builds effective teams, and manages a budget. Identifies internal talent and fill key position, attracts talent with required expertise to meet the risk profile of the business, builds deep bench strength and develops appropriate succession plans.
  • Possesses a broad and comprehensive understanding of multiple HR disciplines and of various policies and standards, as well as areas of high-risk: conduct risk, project/program management, or third party management.
  • Delivers learning and development programs and is a recognized leader in training and developing others. 
  • Develops approaches to promote knowledge sharing and promulgate management best practices across HR Control & Compliance and the Global HR Function.
  • Delivers cost effective and efficient management of agile teams and engagements. 
  • Ensures HR meets/exceeds the requirements and expectations of Citigroup's regulators.
  • Works closely and collegially within IA and with line management and control functions to ensure efficient and effective provision of independent audit assurance.
  • Collaborates across businesses and functions to improve the identification, quantification, measurement, management, reporting and controls in governance, risk management and internal control environments.


  • Bachelor’s Degree in a related field or equivalent work experience, education, and / or training, Master’s Degree preferred.
  • 8 to 10 years of experience in Human Resources, Compliance and/or Risk Management
  • 5+ years of experience in Internal Audit or a Program or Project Management role
  • Experience in HR related legal / regulatory and compliance programs or Internal Audit highly preferred, with specific subject matter expertise and a strong business understanding of risks, controls and issues within Human Resources.
  • Advanced level experience in a related role with extensive experience in business, functional and people management, with proven abilities in taking responsibility for executing concurrently on a portfolio of high quality deliverables according to strict timetables.
  • Demonstrated experience in managing teams within a matrix-reporting environment.
  • A self-aware, self-confident individual who has well developed listening skills, and a strong ability to engage a group of accomplished business unit heads by providing proactive advice on a variety of matters while carefully balancing the independent requirements of the function.
  • Effective negotiation skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views.  This individual must be an articulate and effective communicator, both orally and in writing, with an energetic, charismatic and approachable style.
  • Strong interpersonal skills for interfacing with all levels of internal and external audit and senior management.
  • Strong leadership skills with a proven record of accomplishment of making a positive impact on the organization.


Job Family Group:

Project and Program Management


Job Family:

Project Management


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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