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Global Training Instructional Designer, Compliance - AVP (Hybrid)

Job Req ID 22482207 Primary Location Tampa, Florida Job Category Compliance and Control
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The Instructional Designer supports the training efforts of the ICRM Learning & Development Team. The candidate will develop learning materials using a variety of learning methodologies including classroom and web-based; integrate adult learning theory and creativity into all design elements for the creation of an interactive and effective learning experience.

The responsibilities may include but are not limited to:

  • Develop engaging learning activities and captivating course content that enhances retention and transfer of knowledge

  • Use authoring software to create engaging and interactive e-learning courses, videos, etc.

  • Develop exercises and activities that enhance the learning process

  • Create supporting material/media such as: guides, job aids, end-user material, facilitator guides, videos, infographics & simulations

  • Formulate modes of assessment, such as tests / knowledge checks to measure the effectiveness of the course

  • Set instructional end goals/learning objectives and create content that matches them

  • Work with subject matter experts to identify target audience’s training needs and the relevant content

  • Update and maintain existing training material, keeps abreast of business changes and processes to develop up-to-date and accurate training solutions

  • Determine appropriate training solution for assigned projects, based on the outcome of analyzing business needs, performance goals, and audience.

  • Maintain project documentation and course folders, coordinate "train-the-trainer" sessions to ensure the effective transfer of knowledge

  • Troubleshoot technical course issues Conduct peer review for training material Provide and be receptive to feedback


  • Minimum 3-4 years of instructional design experience with at least 2 years’ experience in a corporate environment

  • Proven working experience in instructional design and with instructional technology (ability to provide portfolio with work examples)

  • Visual design skills and ability to storyboard required

  • Ability to create storyboards, instructional text, audio/video scripts

  • Proficient in Storyline, Snagit, Rise, Camtasia

  • Demonstrated experience incorporating adult learning theory, practices, and methodologies into the creation of training materials used in a business setting

  • Ability to develop and proofread training materials

  • Ability to collect and analyze information, problem-solve, and make decisions

  • Ability to read and interpret documents such complex compliance content; compile, analyze and interpret information

  • Proficient in Microsoft Office: PowerPoint, Excel, Word, Outlook

  • Flexible with schedule (days/nights/ability to travel up to 20%) including remote work

  • Ability to communicate professionally with all levels of management

  • Able to organize workload and manage multiple projects

  • Detail-oriented; ability to work in a fast-paced environment

  • Ability to perform duties with minimal direction

  • Fluency in writing/reading/speaking/translating/creating training material in Spanish, or any other second language a plus


  • Bachelor’s degree in Instructional Design, Communication or related field is preferred, Master’s degree is a plus


Job Family Group:

Compliance and Control


Job Family:

Compliance Risk Management


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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