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Global Head of Operations- Spring By Citi

Job Req ID 22551481 Location(s) Tampa, Florida Job Category Operations - Transaction Services
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Spring by Citi is a payments unit in Citi’s Treasury and Trade Solutions (TTS), a business that processes over $4 trillion daily, across the globe. Based on the foundation of the industry's largest proprietary network with banking licenses in

over 90 countries and globally integrated technology platforms, TTS continues to lead the way in offering the industry's most comprehensive range of digitally enabled treasury, trade and liquidity management solutions.

Our strategic initiatives disrupt the status-quo by innovating new businesses that unlock the power of TTS for our clients. Spring by Citi helps elevate our market leading cash management business by offering a holistic banking

proposition to our clients that covers not only global pay-outs but collections from their consumers across the globe.

Spring by Citi is a cutting-edge proposition that enables digital commerce for our institutional clients by providing streamlined access to locally relevant payment methods including cards, eWallets and bank transfers across the globe.

Our goal is simple: help customer-centric institutions build seamless payment experiences that increase sales conversion while mitigating risk.

The Global Head of Spring by Citi Operations Readiness and will report directly to the Global Head of Instant Payments and Emerging Payments

This role is responsible for managing the Client Operations strategy and delivery for Spring by Citi. It will be responsible for working closely with the Spring by Citi Product, Technology, and Implementations team to define the Client

Operations strategy and drive the implementation of a consistent delivery model that exceeds the expectations of our premium client base. The role will also support the operational design of the product and ultimately be accountable global operational and client servicing support for Spring by Citi clients.

Key Responsibilities: · Provide leadership, direction, strategy, oversight and advocacy for the Spring by Citi · Be an integral member of the Spring by Citi business leadership team and present the operational and service requirements at a design stage to drive the highest levels of TOM scores · Lead extensive stakeholder management and day-to-day collaboration with team members and business partners in Product, Technology and Implementations, etc. · Focus executive efforts on the optimization of operational efficiency and quality in an enterprise consisting of multiple global operations processing, standardization of processes, and consistency in service delivery and a move to a strategic central common technology stack. · Drive an automated operational design by partnering with Product and Technology to implement/build cutting edge digital tools and enhancements · Work with the Commercial Cards Operations and Service teams who will be accountable for operational and service efficiency – partnering with Core Operations and Service agent leadership to promote operating efficiency and a follow-the-sun 24/7 service model · Promote client excellence by driving robust client solutions and service delivery excellence that result in strong Voice of the Customer (VOC) scores · Represent Citi on various industry committees, driving the ddirection of the business · Work with other operations teams globally on global projects.


· 15+ years of relevant experience including managerial experience and experience in managing large teams across

a global footprint

· Knowledge and experience in the cards acquiring business with an understanding of the payments and receivables


· Experience leading a complex organization environment with shifting priorities

· Demonstrated leadership with accountability for results and deliverables

· Consistently demonstrate strategic thinking and ability to make complex decisions · Proven working knowledge of the industry · Experience managing and building high performing teams · Consistently demonstrate clear and concise written and verbal communication · Proven negotiation skills and ability to influence · General understanding of relevant banking regulation and supervisory expectations for large complex financial institutions · Well-developed listening skills and a strong ability to engage at the executive management level · Articulate and effective communicator, both orally and in writing · Strong interpersonal skills, with evidence of working in collaboration across large, complex organizations, including effective influencing skills, a proactive and 'no surprises' approach in communicating issues/requests · Strong leadership skills with a proven track record in driving positive and sustained change

Tampa Salary Range: $175,000-$300,000 USD


Job Family Group:

Operations - Transaction Services


Job Family:

Cash Management


Time Type:

Full time


Primary Location:

Tampa Florida United States


Primary Location Salary Range:

$200,000.00 - $300,000.00


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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