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Global Comm Cards Risk & Control Officer

Job Req ID 21363002 Primary Location Tampa, Florida; Bogotá, Colombia Job Category Operations - Transaction Services
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  • Be an effective member of the Global Commercial Cards Operations Risk and Control Team
  • While operating within the Cards sphere, align and link in with the Risk & Controls framework more broadly in TTS Operations and beyond
  • Ensure alignment on Cards Risks and Controls with Business Partners
  • Assist in the assessment of risk and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
  • Compliance with Issue Management policy & procedures, including identification and formalization of operational issues that may represent a risk to the Global Commercial Cards TTS Client Operations organization with the objective of providing guidance to this organization.
  • Helps to establish and maintain a robust control environment and culture within the Citi businesses worldwide.
  • Assists management in achieving and maintaining strategic objectives, promotes efficiency, reduces the risk of loss and helps ensure compliance with corporate policies, procedures, laws and regulatory requirements.
  • Assists in assessing current status of all regulation related controls.
  • Recommends control enhancements as needed.
  • Identifies best practices to be shared with global Citi businesses.
  • Develops and maintains tracking metrics for management reporting and escalation.
  • Support audit, regulatory, compliance, ORM and business monitoring reviews. Track and review deliverables. Prepare status of the audit.
  • Works with the organization to comply with general controls including Third Party Management Policy, Records Management, Information Security, COB, EUCs and others.

Development Value:

•              Senior general operations management

•              Strategy formulation and execution across a diverse and complex operating environment

•              Senior Risk & Controls management


  • Proven ability to develop strong partnerships with Compliance, Legal, Internal Audit and Regulatory bodies
  • Experience in Manager Self-Assessment (MCA) process a plus
  • Knowledge of TTS Products and Operations, preferably Commercial or Consumer Cards.
  • Process improvement, from concept and thought leadership stage to full execution, end-to-end
  • Excellent influencing, communication, presentation and motivational skills
  • Superior ability to drive the achievement of results
  • Excellent middle-management (at a minimum) and solid senior management (preferably) experience in a reputable Financial Institution
  • Strong Operations background
  • Line management and matrix management


  • Ability to work under pressure, managing multiple activities often to tight timelines and prioritizing across different objectives
  • Ability to work independently and to mobilise team focus as required
  • Ability to identify and implement mitigating risk solutions
  • Highly articulate, with influential written and verbal skills
  • Skilled at MS Office


  • Bachelor’s/University degree
  • 6-10 years of experience in Operations and/or Operational Risk. Other risk and control disciplines would be a plus – credit, and market.


  • Strategic mindset, and ability to deploy tactical decisions within a given framework
  • Structured in approach and detail-oriented
  • Strong at change management
  • Self-motivated and core ability to drive results
  • Strong organizational skills


Job Family Group:

Operations - Transaction Services


Job Family:

Cash Management


Time Type:


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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Effective November 1, 2021, Citi requires that all successful applicants must be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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