COO - Transformation Program Management QA Lead (Hybrid)
Tampa, Florida| New York, New York
Job Req ID 23680938Overview
Citi is undergoing a Transformation to modernize and simplify the bank. We’re raising the bar and taking the opportunity to reevaluate the way we do business. This includes fostering a culture of curiosity and excellence and shifting our mindset to be simpler and data driven, making Citi an easier place to work and improving client experience. If you’re ready to be at the forefront of Transformation while taking your career to the next level, we invite you to come and join us!
Success Profile
As one of the world’s most global banks, Citi gives you the tools to make a difference. Through Transformation, we’re building the future of the bank and shaping the banking industry. Citi employs over 220,000 individuals located around the world, encompassing a broad range of teams, roles, cultures and backgrounds. Some of the skills that will make you successful in this role include:
- Cross-Functional Collaboration
- Credible Challenge
- Risk Management
- Data and Results Driven
- Accountable
- Adaptable
Responsibilities
Citi’s Chief Administrative Office (CAO) was established in 2020 to oversee the Company’s project management of large regulatory remediation programs and to lead transformation efforts. The CAO has now been absorbed into a new Chief Operating Office (COO). The COO is at the center of a multi-billion-dollar transformation that will shape the future of the company over the coming years.
The COO Transformation Program Management Quality Assurance (QA) function ensures that Transformation processes and procedures are followed and consistently applied. The organization leverages the results of QA reviews to assess the quality of the group’s adherence to procedures that govern Transformation processes. The results of the QA process help management to identify operational weaknesses, Transformation risks, training needs, and process deficiencies.
The Transformation Program Management QA Lead will be responsible for the ongoing execution and delivery of assigned QA processes and will manage a team of QA Analysts. This role will report directly to the Head of Transformation Program Management QA.
Responsibilities
- Lead the execution of Transformation Program Management QA Procedures for assigned processes
- Support the establishment and/or continuous improvement of Transformation QA policies, procedures, risk assessments and controls to drive effective QA coverage and standards
- Lead a team of Transformation Program Management QA analysts responsible for the execution of:
- Consistent and objective assessments during QA Reviews (QARs)
- Subsequent follow-up on corrective actions that were raised during QARs
- Synthesize and prepare quarterly QARs for Transformation Program Management that communicate and measure results and identify negative trends and potential solutions
- Provide oversight and guidance over the assessment of complex issues, structure potential solutions and drive effective resolution with stakeholders
- Support recruitment and training activities for the Transformation Program Management QA organization
- Update and create QAR templates to be leveraged as part of the QA process
- Interact with senior management to ensure that QA protocols are adequate
- Act as a change agent, coaching staff in areas with noted deficiencies and sharing any observed best practices
- Ensure ongoing and timely feedback and coaching of QA staff
- Support the Head of Transformation Program Management QA on internal projects and initiatives
Qualifications:
- 10+ years of relevant experience preferably in the financial services industry, including Program Management or Internal Audit
- 7+ years experience in people management
- Experience working with global teams in designing and executing a program management QA framework, including the initial assessment of concerns and monitoring strategy, execution of scripts and procedures, reporting observed findings, and continuous improvement
- Strong leadership skills with a proven track record in driving positive and sustained change as a Quality Assurance professional, internal auditor, or regulator
- Strong grasp of program management processes to evaluate findings within a QA process, determine materiality, and partnering with in-line makers and checkers for ongoing improvement, problem detection, and sustainable remediation
- Experience in preparing presentations for senior management
- Excellent communication skills required to negotiate internally
- Ability to independently and effectively work across all levels of management
Education:
Bachelor’s/University degree or equivalent experience, Master’s degree preferred
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Job Family Group:
Project and Program Management-------------------------------------------------
Job Family:
Program Management------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location:
Tampa Florida United States------------------------------------------------------
Primary Location Salary Range:
$126,510.00 - $189,760.00------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
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View the Pay Transparency Posting
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Join our team
of 220,000+
strong diverse employees -
Socially minded employees volunteering in communities across 90 countries
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Meaningful career opportunities thanks to a physical presence in over 95 markets
We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.
Success Stories
Usman B.
“By joining Transformation, you will be at the center of driving change at Citi. You’ll help us lay the foundation to make this a better place to work and do business by implementing sound risk and controls. This team will give you a launchpad of endless opportunities to grow as a professional and challenge yourself while working across various functions.”
Risk & Controls Transformation Lead
New York
Cynthia D.
“Citi hires people for their potential and not just their experience. This gives people, including myself, the opportunity to try different roles and explore new careers. Transformation at Citi is a new adventure and will challenge how we do things at Citi: with clients, with regulators and with our peers.”
Mexico Transformation Head
Dan F.
“Data Transformation is a great area to be a part of at Citi. Data is at the heart of our business and ensuring that our data is of good quality with clear ownership is imperative to our success.”
Data Operating Model and Governance Program Lead
New York
Shahzad A.
“This is an exciting area to work in at Citi! Being part of Transforming a 200+ year-old institution is a once in a lifetime opportunity. This is relatively new work, so not only you can learn new skills and get exposure, but you can play a pivotal role in shaping the Citi of the future.”
Data Tooling and Capability Head
Singapore
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