COO - Transformation Program Management QA Analyst (Hybrid)

Citi’s Chief Administrative Office (CAO) was established in 2020 to oversee the Company’s project management of large regulatory remediation programs and to lead transformation efforts. The CAO has now been absorbed into a new Chief Operating Office (COO). The COO is at the center of a multi-billion-dollar transformation that will shape the future of the company over the coming years.

The COO Transformation Program Management Quality Assurance (QA) function ensures that Transformation processes and procedures are followed and consistently applied. The organization leverages the results of QA reviews to assess the quality of the group’s adherence to procedures that govern Transformation processes. The results of the QA process help management to identify operational weaknesses, Transformation risks, training needs, and process deficiencies.

The Transformation Program Management QA Analyst will be responsible for the ongoing execution of assigned QA processes. This role will report to the Transformation Program Management QA Lead.

Responsibilities:

• Execute Transformation Program Management QA Procedures for assigned processes
• Under the supervision of the Transformation Program Management QA Lead, support the execution of the following:
  • Consistent and objective QA assessments during the execution of routine and complex QA Reviews (QARs)
  • Provide effective credible challenge during QARs to accountable parties of the in-scope processes, ensuring that weaknesses in these processes are identified and escalated as appropriate
  • Execute/review QA test scripts for the applicable processes
  • Assist in the preparation of monthly and quarterly QAR Reports to senior management for the in-scope processes that communicate and measure results and identify negative trends and potential solutions
  • Follow-up on corrective actions that were raised during QARs
  • Assist in the creation of and provide feedback on QA documents/tools
• Support the continuous improvement of Transformation QA policies, procedures, risk assessments and controls to drive effective QA coverage and standards
• Interact with management to ensure that QA protocols are adequate
• Support the Transformation Program Management QA Lead on internal projects and initiatives

Qualifications:

• 7+ years experience in program/operations management
• 3+ years experience in QA process execution beneficial
• Familiarity with Citi issue management processes beneficial
• Experience in executing QA scripts and procedures, reporting observed findings, and continuous improvement
• Strong grasp of program management processes to evaluate findings within a QA process, determine materiality, and partnering with in-line makers and checkers for ongoing improvement, problem detection, and sustainable remediation
• Experience in preparing presentations for management
• Excellent communication skills required

Education:

• Bachelor’s/University degree or equivalent experience