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COO - Transformation Program Management QA Analyst (Hybrid)

Tampa, Florida| New York, New York| Irving, Texas

Job Req ID 23696201
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Citi is undergoing a Transformation to modernize and simplify the bank. We’re raising the bar and taking the opportunity to reevaluate the way we do business. This includes fostering a culture of curiosity and excellence and shifting our mindset to be simpler and data driven, making Citi an easier place to work and improving client experience. If you’re ready to be at the forefront of Transformation while taking your career to the next level, we invite you to come and join us!

Success Profile

As one of the world’s most global banks, Citi gives you the tools to make a difference. Through Transformation, we’re building the future of the bank and shaping the banking industry. Citi employs over 220,000 individuals located around the world, encompassing a broad range of teams, roles, cultures and backgrounds. Some of the skills that will make you successful in this role include:

  • Cross-Functional Collaboration
  • Credible Challenge
  • Risk Management
  • Data and Results Driven
  • Accountable
  • Adaptable


Job Description

Citi’s Chief Administrative Office (CAO) was established in 2020 to oversee the Company’s project management of large regulatory remediation programs and to lead transformation efforts. The CAO has now been absorbed into a new Chief Operating Office (COO). The COO is at the center of a multi-billion-dollar transformation that will shape the future of the company over the coming years.

The COO Transformation Program Management Quality Assurance (QA) function ensures that Transformation processes and procedures are followed and consistently applied. The organization leverages the results of QA reviews to assess the quality of the group’s adherence to procedures that govern Transformation processes. The results of the QA process help management to identify operational weaknesses, Transformation risks, training needs, and process deficiencies.

The Transformation Program Management QA Analyst will be responsible for the ongoing execution of assigned QA processes. This role will report to the Transformation Program Management QA Lead.


  • Execute Transformation Program Management QA Procedures for assigned processes
  • Under the supervision of the Transformation Program Management QA Lead, support the execution of the following:
    • Consistent and objective QA assessments during the execution of routine and complex QA Reviews (QARs)
    • Provide effective credible challenge during QARs to accountable parties of the in-scope processes, ensuring that weaknesses in these processes are identified and escalated as appropriate
    • Execute/review QA test scripts for the applicable processes
    • Assist in the preparation of monthly and quarterly QAR Reports to senior management for the in-scope processes that communicate and measure results and identify negative trends and potential solutions
    • Follow-up on corrective actions that were raised during QARs
    • Assist in the creation of and provide feedback on QA documents/tools
  • Support the continuous improvement of Transformation QA policies, procedures, risk assessments and controls to drive effective QA coverage and standards
  • Interact with management to ensure that QA protocols are adequate
  • Support the Transformation Program Management QA Lead on internal projects and initiatives


  • 7+ years experience in program/operations management
  • 3+ years experience in QA process execution beneficial
  • Familiarity with Citi issue management processes beneficial
  • Experience in executing QA scripts and procedures, reporting observed findings, and continuous improvement
  • Strong grasp of program management processes to evaluate findings within a QA process, determine materiality, and partnering with in-line makers and checkers for ongoing improvement, problem detection, and sustainable remediation
  • Experience in preparing presentations for management
  • Excellent communication skills required


  • Bachelor’s/University degree or equivalent experience


Job Family Group:

Project and Program Management


Job Family:

Program Management


Time Type:

Full time


Primary Location:

Tampa Florida United States


Primary Location Salary Range:

$100,430.00 - $150,650.00


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Apply Now
  • Join our team
    of 220,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 95 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

Success Stories

Usman B.

Usman B.

“By joining Transformation, you will be at the center of driving change at Citi. You’ll help us lay the foundation to make this a better place to work and do business by implementing sound risk and controls. This team will give you a launchpad of endless opportunities to grow as a professional and challenge yourself while working across various functions.”

Risk & Controls Transformation Lead
New York

Cynthia D.

Cynthia D.

“Citi hires people for their potential and not just their experience. This gives people, including myself, the opportunity to try different roles and explore new careers. Transformation at Citi is a new adventure and will challenge how we do things at Citi: with clients, with regulators and with our peers.”

Mexico Transformation Head

Dan F.

Dan F.

“Data Transformation is a great area to be a part of at Citi. Data is at the heart of our business and ensuring that our data is of good quality with clear ownership is imperative to our success.”

Data Operating Model and Governance Program Lead
New York


Shahzad A.

“This is an exciting area to work in at Citi! Being part of Transforming a 200+ year-old institution is a once in a lifetime opportunity. This is relatively new work, so not only you can learn new skills and get exposure, but you can play a pivotal role in shaping the Citi of the future.”

Data Tooling and Capability Head

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