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CAO Data Transformation Business Analyst (VP)

Tampa, Florida| Jacksonville, Florida| Irving, Texas

Job Req ID 22487649
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Citi is undergoing a Transformation to modernize and simplify the bank. We’re raising the bar and taking the opportunity to reevaluate the way we do business. This includes fostering a culture of curiosity and excellence and shifting our mindset to be simpler and data driven, making Citi an easier place to work and improving client experience. If you’re ready to be at the forefront of Transformation while taking your career to the next level, we invite you to come and join us!

Success Profile

As one of the world’s most global banks, Citi gives you the tools to make a difference. Through Transformation, we’re building the future of the bank and shaping the banking industry. Citi employs over 220,000 individuals located around the world, encompassing a broad range of teams, roles, cultures and backgrounds. Some of the skills that will make you successful in this role include:

  • Cross-Functional Collaboration
  • Credible Challenge
  • Risk Management
  • Data and Results Driven
  • Accountable
  • Adaptable


Chief Administrative Office (CAO) plays a critical role in leading Citi’s Transformation initiatives, which represent the bank’s top priorities globally at an enterprise-wide level. This includes Citi’s Data Governance Plan, which is being developed to bring the bank forward to per the direction set in Citi’s Enterprise Data Strategy. The CAO, in partnership with the Enterprise Chief Data Office, will be focused on delivering against the commitments outlined in the Data Governance Plan including a governance framework, as well as a number of foundational data capabilities. 

The Data Transformation Business Analyst will ensure that required project and program documentation is completed on time, accurately, and in-line with Citi PMO procedures. This role will ensure that all relevant project/program documentation, status reports, and project management tools are completed timely to meet committed deadlines. Where concerns/risks are identified, they will ensure these items are escalated in time for corrective action to the taken. This role will focus on creating and/or driving delivery of artifacts and maintaining the artifacts in SharePoint or Teams for efficient retrieval. In addition to the management of artifacts for multiple programs, the candidate will work to become an expert on the RBCM Alignment and Closure process and the IA Validation process and will be responsible for the creation of the documentation required for each process. Key responsibilities will include:

Overall Project/Program Deliverable management:

  • Understand the key business deliverables required for each Project/Program and the associated dependencies on other teams/programs to ensure deliverables are met
  • Ensure detailed documentation and artifacts are in place and available to evidence completion of program milestones, deliverables, and tasks; artifacts will be made available to internal audit and to regulators as needed to evidence successful completion of the programs
  • Address potential barriers to timely execution before they impact critical path delivery. Ensure proactive management of deliverables such that issues/risks are escalated promptly in order to allow for timely remediation and delivery of the project/program as scheduled
  • Ensure clear and transparent reporting of project/program status to Program Sponsors, the ECDO, the Data Program Lead, and the Transformation Program Office

General Project Activities:

  • Partner with program/project teams and functional groups (Front-office, Risk, Compliance, Finance, Technology, Learning & Development, Human Resources) to drive execution of requirements, training, and ensuring compliance with Citi standards
  • Build strong relationships with key stakeholders including program sponsors, program leads, FCDOs, Internal Audit, and Data Program Central Team
  • Execute effectively against multiple contending priorities simultaneously
  • Collaborate with team members and partners to centrally organize and inventory all project/program artifacts necessary for successful completion of Alignment and Closure and IA Validation processes
  • Leverage superior writing skills to document processes, assist with the creation of standards and policies as needed, develop PowerPoint materials with clear messaging, draft and distribute meeting minutes, document program/project charters, complete program status reports, and communicate to partners as a representative of the program team
  • Guarantee compliance with the PM standard procedures and with all applicable tools used for program and project management
  • Where required develop program reporting structure (cadence, system setup, issue/risk tracking and escalation, scorecard/metrics)
  • Act as part of the team to support project and program activity, governance, and reporting.
  • Leverage SharePoint and/or Teams to centralize program/project documentation to drive team efficiency and collaboration


  • Consulting, Business Analysis, or Project/Program Delivery experience in the financial services industry is required, including 7+ years of Project/Program Support
  • Exemplary written and oral communication skills required, ability to synthesize key messages
  • Expert level experience required with PowerPoint and SharePoint
  • Experience with MS Project and MS Teams preferred
  • Experience and ease in interfacing with Senior Management preferred
  • Good influencing, facilitation, and partnering skills
  • Strong attention to detail and willingness to "roll up sleeves"
  • Need for ‘intellectual curiosity’, critical thinking skills and ability to raise difficult questions
  • Bachelor's degree preferred but not essential as demonstrable delivery skills are the most critical qualification for this role
  • General understanding of relevant banking regulation and supervisory expectations for large complex financial institutions (e.g., BCBS 239, Heightened Standards, Regulation YY)
  • Experience working with Internal or External auditors preferred
  • Process reengineering and process mapping experience preferred, along with a proven track record of successfully leading large, complex, and transformative projects
  • Strong interpersonal skills, with evidence of working in collaboration across large organizations, including a proactive and 'no surprises' approach in communicating issues/requests
  • Ability to see the "big picture" while thriving with activities requiring close attention to detail
  • The candidate must be able to work with teams as well as independently in a dynamic, fast paced environment. This role requires multi-tasking, organization, and the ability to quickly acquire, comprehend, and document information obtained through investigation and partnering.


Job Family Group:

Project and Program Management


Job Family:

Project Management


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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  • Join our team
    of 220,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 95 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

Success Stories

Usman B.

Usman B.

“By joining Transformation, you will be at the center of driving change at Citi. You’ll help us lay the foundation to make this a better place to work and do business by implementing sound risk and controls. This team will give you a launchpad of endless opportunities to grow as a professional and challenge yourself while working across various functions.”

Risk & Controls Transformation Lead
New York

Cynthia D.

Cynthia D.

“Citi hires people for their potential and not just their experience. This gives people, including myself, the opportunity to try different roles and explore new careers. Transformation at Citi is a new adventure and will challenge how we do things at Citi: with clients, with regulators and with our peers.”

Mexico Transformation Head

Dan F.

Dan F.

“Data Transformation is a great area to be a part of at Citi. Data is at the heart of our business and ensuring that our data is of good quality with clear ownership is imperative to our success.”

Data Operating Model and Governance Program Lead
New York


Shahzad A.

“This is an exciting area to work in at Citi! Being part of Transforming a 200+ year-old institution is a once in a lifetime opportunity. This is relatively new work, so not only you can learn new skills and get exposure, but you can play a pivotal role in shaping the Citi of the future.”

Data Tooling and Capability Head

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