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COVID-19:

The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

AVP - CARDS Regional Operations Analyst

Job Req ID 21384350 Primary Location Tampa, Florida Job Category Operations - Transaction Services
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Description/Duties:

  • Oversee and monitor the Settlement and Reconciliation Process at Regional level to determine the best strategy for LATAM 
  • Participate as SME in the reconciliation process during Migration Projects to a new processor ECS+.
  • Lead investigations with vendors to preserve proper cash inflows and cash outflows
  • Identify manual process in order to reengineer/implement Robotics and streamline operations
  • Work in partnership with risk and control in Commercial Cards operations by retrieving information from Compliance Systems (GMRS)
  • Contribute on the implementation of visual management in regards of spending- volume, P&L. (Power BI)
  • Assist and support Operations Department with financial analysis, KPI(s), MCA and KRI(s) data
  • Lead projects for implementations, example: GMRS (Global Management Report System) / Flexcube
  • Manage VISA & MC bills- events to review trending
  • Act as account owner for Puerto Rico covering operational procedures (payments)
  • Supervise and control vendor (Hexaware) responsible for activities . Assist on inquiries/requests from the team.
  • Adhere to and follow Citi policies and procedures in all activities
  • Continuously develop knowledge of all relevant Citi products and services
  • Data Management for Commercial Cards in relation to Client and internal performance in order to analyze and propose actions and strategies
  • Support Digital agenda based on data analysis and cross reference of self-servicing capabilities

Qualifications

  • Strong interpersonal skills and ability to work with multiple functions (Corporate Reporting, Finance, Risk & Operations).
  • Produce analytics for variance and root cause on platform functionality build-out, data feeds, product and processes.
  • Advanced Microsoft Excel Skills required.
  • Cards/acquiring experience an advantage
  • Excellent analytical background and skill set to understand settlement processes, including system data flows.
  • Able to work with large volumes of data from different sources.
  • Self-motivated with ability to make decisions and maintain a controlled environment.
  • Ability to multi-task, be proactive and goal-oriented.
  • Demonstrated experience in customer relationship management tools and Microsoft Office applications
  • Strong communication skills in English and Spanish (Portuguese is a plus)

  • Strong technical, analytical, and problem solving skills

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Job Family Group:

Operations - Transaction Services

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Job Family:

Cash Management

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

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