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Americas Business Office Head-Senior Vice President-Citi Realty Services

Job Req ID 21363582 Primary Location Tampa, Florida; O'Fallon, Missouri; Fort Lauderdale, Florida; Irving, Texas; New Castle, Delaware Job Category Business Strategy, Management & Administration
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  • The Americas Business Office Head is a management position responsible for accomplishing results through the management of a team that drives the overall administrative activities of the region, including but not limited to reporting, program management, data management and analysis, process improvement, compliance and control, and staff communications. The Business Office Head serves as an interface between CRS Regional, Global, and Functional teams and other stakeholders including Risk and Control and Finance to support effective execution of the Corporate Real Estate strategy for the Americas Region, which includes the US, Canada, Mexico, and other countries within Latin America.

    Key Responsibilities:

    Management and oversight of activities including strategic planning and implementation, re-engineering/process streamlining, communication, and other initiatives and projects that are assigned from time to time by the Americas Region Head.
    Foster a success-oriented, accountable environment within CRS Americas and ensure alignment with overall strategy and organizational goals.
    Data management & governance: Coordinate the flow of data and information between CRS functions to improve the quality of information, improve efficiencies and support CRS’s ability to manage the workplace of the future.
    Program management: Develop tracking methods and coordinate reviews to support the creation and management of key initiatives and innovation goals, including footprint rationalization, occupancy strategies and energy efficiency programs.
    Reporting: Support the Americas senior management team in conducting key activities and preparing materials for business reviews, internal management touchpoints, and other key stakeholders (e.g., monthly operating reports, strategy decks, audit materials).
    Staff Engagement, Talent Development, and Hiring: Work with the Americas senior management team, Global Business Office, and HR partners on initiatives that support talent acquisition/development, and people strategies. Manage regional communication strategy and staff engagement initiatives. Manage regional resource supply and demand: create job descriptions for open roles, coordinate with HR to post requisitions, and maintain accurate headcount reporting.
    Conduct management responsibilities for the Americas Business Office team, including management of people, planning, performance evaluation, compensation, hiring, disciplinary actions, etc.
    Communicate new and changes policies, plans and procedures to ensure regional awareness and alignment in order to maintain overall organizational operation and effectiveness.
    Financial Management: As required, coordinate with CRS and FP&A to support development of regional operating and capital budgets; manage routine reporting and forecasting of regional budgets; support the Region Head in routine and ad hoc financial reviews; manage the development, maintenance, reporting and review of productivity initiatives.


    • At least 7-10 years of relevant experience
    • Experience working in global and complex settings with multiple stakeholders
    • Proven ability to work in a team of diverse skill sets and cultures
    • Proven ability to work well in high-pressure, time-sensitive environments
    • Experience with people management
    • Exceptionally strong interpersonal and communication skills, including ability to communicate effectively, drive consensus, and influence relationships at all levels
    • Consistently demonstrate clear and concise written and verbal communication
    • Proven ability to act independently, work quickly and with flexibility, with careful attention to detail, juggle multiple priorities and thrive in a varied, fast-paced environment
    • Strong analytical/problem solving skills; sound judgment and demonstrated leadership skills
    • Knowledge of tools and techniques for data management, program management and financial management


  • Bachelor’s/University degree, Master’s degree preferred


Job Family Group:

Business Strategy, Management & Administration


Job Family:

Business Management


Time Type:


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