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Program Management Lead- COO Function PMO– Vice President

Job Req ID 22470008 Primary Location Tampa, Florida; Jacksonville, Florida Job Category Project and Program Management
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Citi requires that all successful applicants must be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of US employment.

The EO&T Organization Program Management Office (Org PMO) provides governance to EO&T’s 4000+ programs and projects, its Book of Work (BoW), with a robust set of PM governance procedures, reporting/metrics information and PM Quality guidelines and processes.  The critical operating principles of this Org PMO are to comply with its responsibilities in a standard, simple and independent manner. The EO&T organization has a variety of functions including Global Functions Technology (GFT), Citi Tech Infrastructure (CTI), Citi Info Security Office (CISO), Citi Shared Services (CSS), and Chief Operating Office (COO). The EO&T COO is comprised of PM Governance, O&T Transformation, Enterprise Tools and Reporting, Resource Management Operations, Enterprise Resilience, Risk & Control and the Chief of Staff.  

EO&T COO Function PMO Lead (C13) – Program Management Lead

The EO&T COO Function PMO Lead will provide analysis, guidance and challenge across many dimensions of the BoW – completeness, stratification, investment category.  This function responds to PM Risk Appetite Breaches, Quality and Hygiene challenges.

The EO&T COO Function PMO Lead will support the implementation of the strategy, procedure, execution and quality assurance of all BoW oversight products. Success for this team is:

  • Develop and maintain excellent client relationships with EO&T function partners and Key Initiative managers of Strategic work in addition to Program and Project Managers.
  • Provide thorough challenge to the complete BoW including but not limited to strategic work efforts to assure the right work is classified and that the work is receiving required challenge.
  • Maintain a deep understanding of metrics and insights to the health and performance of the complete COO BoW.

Key Responsibilities:

  • Support the EO&T COO Function PMO strategy and framework for challenging the complete COO BoW. This includes sustaining the hygiene, completeness, stratification and health of the BoW.  
  • Maintain excellent client relationships with the EO&T Functional Partners and Key Initiative managers. Client relationships are mandatory to assess status, understand direction and decisions and to follow the execution of critical bodies of work.
  • Take an active role in COO BoW reviews at an initiative, program and/or project level.  Be able to assess performance and trends related to the BoW that is being reviewed.
  • Work with EO&T Function Partners to provide support for the Safety & Soundness Control Forums.
  • Actively partner with the CPMC and EO&T Org PMO as required by the BoW.
  • Escalate Program Management concerns to the documented channels when appropriate.
  • Maintain the accuracy of the PMs reported in the Citi Approved PM Tools.
  • Maintain the COO work efforts in the BoW.
  • Provide support for other EO&T functions as needed.


  • Bachelor's degree or equivalent experience in IT or business required.
  • Track record of exceptional performance.
  • 6 - 10 years’ experience in Project, Program Management Governance and Execution
  • Expert knowledge in MS Office (PowerPoint, Excel, Project) is a must. SharePoint experience preferred.
  • PMP Certification highly recommended.
  • Experience with PM Tools and with reporting the Project BoW from different lenses.
  • Prior experience in partnering across virtual teams.
  • Knowledge of the Citi PM Policy and PM Standards or the equivalent, and knowledge of the interaction with industry level standards.
  • Excellent analytical and problem-solving skills.
  • Strong oral and written communication skills and ability to facilitate discussions.

Critical Competencies:

  • Creates and sustains a network of strong partnerships with the business (relationship and product management) and other functions, particularly decision makers and influencers. 
  • Provides support on due diligence, planning, and offers creative solutions to help achieve objectives. 
  • Ability to communicate well-reasoned, balanced assessments of issues and questions.
  • Strong process and project management skills including the ability to manage several initiatives simultaneously. 


Job Family Group:

Project and Program Management


Job Family:

Program Management


Time Type:

Full time


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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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