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Program Management Lead- COO Function PMO– Vice President

Job Req ID 22470008 Primary Location Tampa, Florida; Jacksonville, Florida Job Category Project and Program Management
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Citi requires that all successful applicants must be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of US employment.

The EO&T Organization Program Management Office (Org PMO) provides governance to EO&T’s 4000+ programs and projects, its Book of Work (BoW), with a robust set of PM governance procedures, reporting/metrics information and PM Quality guidelines and processes.  The critical operating principles of this Org PMO are to comply with its responsibilities in a standard, simple and independent manner. The EO&T organization has a variety of functions including Global Functions Technology (GFT), Citi Tech Infrastructure (CTI), Citi Info Security Office (CISO), Citi Shared Services (CSS), and Chief Operating Office (COO). The EO&T COO is comprised of PM Governance, O&T Transformation, Enterprise Tools and Reporting, Resource Management Operations, Enterprise Resilience, Risk & Control and the Chief of Staff.  

EO&T COO Function PMO Lead (C13) – Program Management Lead

The EO&T COO Function PMO Lead will provide analysis, guidance and challenge across many dimensions of the BoW – completeness, stratification, investment category.  This function responds to PM Risk Appetite Breaches, Quality and Hygiene challenges.

The EO&T COO Function PMO Lead will support the implementation of the strategy, procedure, execution and quality assurance of all BoW oversight products. Success for this team is:

  • Develop and maintain excellent client relationships with EO&T function partners and Key Initiative managers of Strategic work in addition to Program and Project Managers.
  • Provide thorough challenge to the complete BoW including but not limited to strategic work efforts to assure the right work is classified and that the work is receiving required challenge.
  • Maintain a deep understanding of metrics and insights to the health and performance of the complete COO BoW.

Key Responsibilities:

  • Support the EO&T COO Function PMO strategy and framework for challenging the complete COO BoW. This includes sustaining the hygiene, completeness, stratification and health of the BoW.  
  • Maintain excellent client relationships with the EO&T Functional Partners and Key Initiative managers. Client relationships are mandatory to assess status, understand direction and decisions and to follow the execution of critical bodies of work.
  • Take an active role in COO BoW reviews at an initiative, program and/or project level.  Be able to assess performance and trends related to the BoW that is being reviewed.
  • Work with EO&T Function Partners to provide support for the Safety & Soundness Control Forums.
  • Actively partner with the CPMC and EO&T Org PMO as required by the BoW.
  • Escalate Program Management concerns to the documented channels when appropriate.
  • Maintain the accuracy of the PMs reported in the Citi Approved PM Tools.
  • Maintain the COO work efforts in the BoW.
  • Provide support for other EO&T functions as needed.

Qualifications:

  • Bachelor's degree or equivalent experience in IT or business required.
  • Track record of exceptional performance.
  • 6 - 10 years’ experience in Project, Program Management Governance and Execution
  • Expert knowledge in MS Office (PowerPoint, Excel, Project) is a must. SharePoint experience preferred.
  • PMP Certification highly recommended.
  • Experience with PM Tools and with reporting the Project BoW from different lenses.
  • Prior experience in partnering across virtual teams.
  • Knowledge of the Citi PM Policy and PM Standards or the equivalent, and knowledge of the interaction with industry level standards.
  • Excellent analytical and problem-solving skills.
  • Strong oral and written communication skills and ability to facilitate discussions.

Critical Competencies:

  • Creates and sustains a network of strong partnerships with the business (relationship and product management) and other functions, particularly decision makers and influencers. 
  • Provides support on due diligence, planning, and offers creative solutions to help achieve objectives. 
  • Ability to communicate well-reasoned, balanced assessments of issues and questions.
  • Strong process and project management skills including the ability to manage several initiatives simultaneously. 

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Job Family Group:

Project and Program Management

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Job Family:

Program Management

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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