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The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

Communications & Engagement Coordinator-Vice President

Job Req ID 22504485 Primary Location Tampa, Florida Job Category Business Strategy, Management & Administration
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Citi requires that all successful applicants must be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of US employment.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Essentially, Enterprise Operations & Technology re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.

Change Management inclusive of Citi Realty Services (CRS) and Resource, Location & Strategy, within Enterprise Operations & Technology (O&T) provides real estate support services driving value to all Citigroup businesses. 

Working at Citi in realty support services is far more than just a job. It means joining a family of dedicated professionals driving change across the globe. Change Management delivers excellence through safe, cost-effective real estate premises and services. The changes in our work environment transforms the day-to-day office experience, and you can help us develop the workplace of tomorrow at large prominent locations, customer services centers and our local retail branches. We need people who are passionate about making an impact through our sustainability efforts to develop tomorrow’s workplace experience and lead the way in real estate management techniques and services.

To join our team, we are looking for candidates with versatile skill sets including project, technology, or financial management, as well as people with a strong desire to learn, dedicated to providing the highest quality service in a fast-paced environment.

Our commitment to diversity includes a workforce that represents the clients we serve globally from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The Change Management (CM) Communications is a senior-level professional responsible for developing internal facing communications for the three CM teams (COO, Resource, Location & Strategy and Citi Realty Services).  The successful candidate will coordinate all communications across each of the teams, regions and functions to highlight progress and achievements. 


  • Embedded employee communications specialist within an Enterprise Operations and Technology (EO&T) Change Management unit.
  • Manage and develop effective employee communications in support of Change Management, Citi Realty Services and Resource & Location Strategy to meet key business goals and maintain a positive image of the company
  • Support communication efforts regarding EO&T transformation, change initiatives and the Citi Way.
  • Develop message and channel strategy to deliver engaging, high-quality communications
  • Support leadership communications through written, in-person or video to engage targeted populations
  • Ensure communications are in alignment with the company’s strategies, goals objectives and brand.
  • Monitor, track and analyze measurement/metrics to adjust communication planning and execution as needed to improve engagement.
  • Creation of communication campaigns, plans and targeted messages dependent upon voice of the employee strategies.
  • Collaborate and support the wider team on strategic priorities and initiatives as needed.


  • Bachelor's degree and 5+ years’ experience
  • Demonstrated track record of managing successful, internal communications programs that employ creativity and use a variety of tools, forums and media.
  • Experience in working with executives and a proven ability to effectively counsel and advise on a wide range of topics. 
  • Strong communications (written, verbal and interpersonal) skills, including tact, diplomacy, and ability to influence executives as well as writing, editing, proofreading, layout and design, professional printing/publishing skills are essential, including the ability to present concepts verbally.
  • Integrity, maturity, dependability, a positive professional attitude.
  • Confident communicator and presenter.
  • Creativity and openness to try new approaches / willingness to fail fast and learn.
  • A team player who will implement initiatives effectively and motivate others to carry out their work.
  • Excellent organizational and project management skills.
  • Strategic mindset to integrate business strategy into all communications.
  • Organized and disciplined approach to managing workload.
  • Strong writing skills. 
  • Offers creative ideas and solutions, approaches problem-solving from multiple perspectives.
  • Collaborative work style
  • Strong knowledge and understanding of current trends in communications including digital media to positively influence internal messaging.
  • Basic skills in working with graphics. (i.e., sizing / resizing images)
  • Exceptional attention to detail
  • Bi-Lingual Skills preferred

Critical Competencies

  • Oral Communication
  • Written Communication
  • Project Management
  • Flexible work style
  • Relationship Building
  • Results Orientation


Job Family Group:

Business Strategy, Management & Administration


Job Family:

Business Management


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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  • Join our team
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  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 95 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

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