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Retention MC Team Leader

Job Req ID 21329411 Primary Location Taipei, Taiwan Job Category Consumer Sales
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The Retention Team Leader is an intermediate position responsible for executing day to day customer convert credit card to MasterCard activities (MC2020) , while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function.
The overall objective is to achieve the convert credit card process (MC2020) on schedule.

Responsibilities:

  • •Design and analyze moderately complex reports to satisfy management requirements
  • •Write specifications for new report programs, spreadsheets and other devices to produce reports
  • •Develop and prepare reports and records relating to a particular project
    •Provide basic assistance within a specific section of the company's customer service function
  • •Develop and maintain working knowledge of industry practices and standards
  • Recommend appropriate actions to resolve identified problems, as needed
  • Apply knowledge of how business teams interact with others in accomplishing Customer Service goals and assist with identifying policy gaps and formulating policies
  • •Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


Qualifications:

  • 3-5 years of experience in a related role
  • Previous banking/sales experience preferred
  • Ability to exchange information in a clear and concise way
  • Effective verbal and written communication skills
  • Demonstrated ability to remain unbiased in a diverse working environment
  • Influencing and relationship management skills


Education:

  • Bachelor’s degree/University degree or equivalent experience


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


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Job Family Group:

Consumer Sales

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Job Family:

Field Sales

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Time Type:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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