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Portfolio Actions Telemarketing Sales Representative 個人信貸暨信用卡電話整合行銷專員

Job Req ID 22548703 Primary Location Taipei, Taiwan Job Category Consumer Sales
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现场销售代表 3 负责与更广泛的消费者销售团队协同合作,为其指定的地区或地点内的金融产品和服务提供客户服务协助并实现销售目标。总体目标是利用广泛的产品知识,符合客户期望并建立客户关系,以识别哪些金融产品和服务可满足他们的需求。


  • 回应 Citi 客户的呼入电话咨询,以友好和尊重的语气,及时有效地解决客户投诉和咨询
  • 执行必要的流程、程序和口头对话,以有效地定制报价,并向现有客户交叉销售各种产品和服务
  • 遵守公司政策和程序,始终如一地实现绩效目标
  • 识别向客户交叉销售大量产品和服务的机会
  • 达到或超过确定的销售目标
  • 在复杂的销售环境中遵守有关电话销售实践的严格法律法规
  • 发展和维护 Citi 政策、程序以及各种服务和产品的详细知识


  • 1 年相关工作经验
  • 具有电话中心、销售/服务经验者优先
  • 了解电话销售实践和程序
  • 始终如一地展示清晰简洁的书面和口头沟通技巧
  • 熟练掌握电脑操作技术
  • 有效的解决问题和销售技巧,以及将客户需求与广泛的产品/服务产品相联系的能力

Citi has entered into an agreement with DBS to acquire its consumer bank in Taiwan which includes credit cards, loans, retail banking, and wealth management. The sale is expected to complete in July 2023 . As this is a role to work in Citi’s consumer bank, the successful candidate will initially be employed by Citi, but on sale completion, their employment will transfer to DBS that will employ Citi’s consumer bank employees, prior to their transfer to DBS.


Job Family Group:

Consumer Sales


Job Family:

Field Sales


Time Type:

Full time


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