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The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

Insurance Telemarketing Sales _銀行保險電銷 人員

Job Req ID 22526878 Location(s) Taipei, Taiwan Job Category Consumer Sales
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The Field Sales Representative is responsible for providing customer service assistance and meeting sales targets for financial products and services within their assigned district or location in coordination with the broader Consumer Sales Team. The overall objective is to utilize a wide range of product knowledge meet client expectations and build client relationships, in order to recognize which financial products and services meet their needs.


  • Responds to inbound phone inquiries from Citi clients and resolve customer complaints and inquires in a timely and efficient manner, while presenting a friendly and respectful tone
  • Perform the necessary processes, procedures and verbal dialogues to effectively customize offers and cross sell an expansive set of products and services to existing customers
  • Comply with company policies and procedures and consistently meet performance targets
  • Identify opportunities to cross-sell an expansive set of products and services to clients
  • Achieve or exceed decided sales targets
  • Adhere to strict laws and regulations governing Telesales practices in a complex sales environment
  • Develop and maintain detailed knowledge of Citi’s policies, procedures and a variety of service and product offerings
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • 1 year of relevant experience
  • Phone center, sales / services experience preferred
  • Understanding of Telesales practices and procedures
  • Consistently demonstrates clear and concise written and verbal communication
  • Proficient computer skills
  • Effective problem-solving and sales skills as well as the ability to link customer needs to expansive set of product/service offerings


  • High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


Job Family Group:

Consumer Sales


Job Family:

Field Sales


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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