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Director Securities Services Client Executive Manager - Taipei

Job Req ID 24743899 Location(s) Taipei, Taiwan Job Type Hybrid Job Category Institutional Sales
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Job Description

The Director Securities Services Client Executive Manager is a senior management-level position responsible for driving the growth of Securities Services business through penetration of strategically important prospects, cross sell new services and capture incremental growth opportunities from existing clients. The overall objective of this role is to drive local growth strategy, build good access to the top senior level of clients, and own overall client satisfaction.

Responsibilities:

  • Understand clients’ business needs and work with internal partners to deliver solutions, adding value to clients and cross-selling Citi products
  • Own regional service issue escalations, the resolution of recurring or complex service issues, and the regional incident reports
  • Own changes to the regional/global escalation process, own the policy for regional clients, and own he cultural change for Client Executives and Account Managers
  • Manage client priorities and complete the impact analysis of change rollouts for regional market/platform changes
  • Lead strong governance and controls
  • Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance in order to ensure appropriate governance and control infrastructure
  • Build a culture of responsible finance, good governance and supervision, expense discipline and ethics
  • Appropriately assess risk/reward of transactions when making business decisions; demonstrating proper consideration for the firm’s reputation
  • Be familiar with and adhere to Citi’s Code of Conduct and the Plan of Supervision for Global Markets and Securities Services
  • Adhere to all policies and procedures as defined by your role which will be communicated to you
  • Obtain and maintain all registrations/licenses which are required for your role, within the appropriate timeframe
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

  • 15+ years of experience in a global financial institution
  • Experience leading client service as an account manager or manager of service team
  • Demonstrated ability to close deals and deliver sales results
  • Demonstrated ability to deliver to a high standard

Education:

  • Bachelor's degree/University degree or equivalent experience
  • Master's degree preferred

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Job Family Group:

Institutional Sales

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Job Family:

Investor Sales

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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