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Citibank Executive_企業薪資服務專員_Citi at Work

Locations: Taipei, Taiwan Job Function: Consumer Sales Employee Status: Regular Job ID: 20196481

现场销售代表 3 负责与更广泛的消费者销售团队协同合作,为其指定的地区或地点内的金融产品和服务提供客户服务协助并实现销售目标。总体目标是利用广泛的产品知识,符合客户期望并建立客户关系,以识别哪些金融产品和服务可满足他们的需求。

职责:

  • 回应 Citi 客户的呼入电话咨询,以友好和尊重的语气,及时有效地解决客户投诉和咨询
  • 执行必要的流程、程序和口头对话,以有效地定制报价,并向现有客户交叉销售各种产品和服务
  • 遵守公司政策和程序,始终如一地实现绩效目标
  • 识别向客户交叉销售大量产品和服务的机会
  • 达到或超过确定的销售目标
  • 在复杂的销售环境中遵守有关电话销售实践的严格法律法规
  • 发展和维护 Citi 政策、程序以及各种服务和产品的详细知识

任职资格:

  • 1 年相关工作经验
  • 具有电话中心、销售/服务经验者优先
  • 了解电话销售实践和程序
  • 始终如一地展示清晰简洁的书面和口头沟通技巧
  • 熟练掌握电脑操作技术
  • 有效的解决问题和销售技巧,以及将客户需求与广泛的产品/服务产品相联系的能力

教育:

  • 高中文凭或同等学历

该职位描述是对将要执行的工作类别的高度概述。可能会根据需要分配与工作相关的其他职责。

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Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - TW

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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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