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The Head Teller is an entry-level position responsible for applying wide range of banking knowledge to assist with branch activities and maintaining compliance in coordination with the Customer Service function. The overall objective is to utilize banking knowledge to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions.
Supervise Teller staff of typically ten Tellers or less
Hiring, and developing Teller staff
Monitor teller controls and audits
Resolve problems by identifying and selecting solutions, applying technical experience and established standards
May perform daily Teller functions part of the time
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Previous relevant experience preferred
High School degree or equivalent
Previous teller or leadership experience preferred
Ability to work in a team oriented environment
Bachelor’s/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - TW
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