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Senior Product Manager Banking Partners - Qantas (Fixed Term Contract)

Job Req ID 21284410 Primary Location Sydney, Australia Job Category Product Management and Development
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The Senior Product Manager for Banking Partners (Qantas) is a key leadership role within the Banking Partnerships Team.  The Banking Partnerships Team sits within Citibank’s Cards and Loans Business – the largest business in Citibank Australia. The position is responsible for the overall performance of Qantas business while managing effective working relationships with the Partner Stakeholders. This is an excellent opportunity to lead a strong business within a global leading organisation.

The Banking Partners Senior Product Manager is responsible for the thought leadership, building the strategy and ultimately being accountable for the execution and day to day management of the product, portfolio, acquisition and distribution strategy across the partnership.  The incumbent will ensure compelling, competitive and sustainable value propositions to deliver growth while keeping ahead of the competition.

ACCOUNTABILITIES

  • Lead the Qantas Partnership strategy;

  • Manage Product Manager direct report including coaching, support & engagement on all partnership activities;

  • Matrix manage internal stakeholders working on the partnership to drive outcomes for the partnership

  • Develop, own, and manage effective relationships between Citi and Partners to facilitate effective business execution;

  • Maintain a thorough understanding of the market, competitor activity and relevant product and consumer trends;

  • Lead the Management of P&L and key business drivers for the partner portfolios.  This includes but not limited to:

    • Sales and receivables growth driving higher returns;

    • Expense management;

    • Risk appetite and supporting policies;

    • Retention strategies;

    • Portfolio engagement, instalments and balance build; and

    • Customer Loyalty.

  • Explore, evaluate, and implement new and cost effective acquisition marketing strategies in conjunction with the acquisition marketing team and partner;

  • Deepen relationships with our Partner to drive portfolio growth that leverages their key distribution channels;

  • Manage and collaborate with the portfolio team to own the customer journey from initial engagement through to account cessation including ownership of welcome packs and journey, execution of bespoke campaigns;

  • Ensure Citibank is compliant with contractual requirements under the relevant Credit Card Agreements including the review and management of commission payments;

  • Manage all Partnership forums covering business performance, customer experience, operational issues, marketing and innovation/technology as well as executive steering committees.

  • Drive execution of product programs / campaigns, working closely with stakeholders in marketing, digital, Legal, Compliance & Decision Management; and

  • Work within Business Control to ensure adherence to laws, regulations and policies to protect the Citi and Partnership brands and franchise.

Knowledge/Experience/Technical Skills

  • 8+ years proven experience within the unsecured lending industry; 

  • Strong understanding and experience of unsecured lending drivers, products & functions;

  • Strong previous P&L Management;

  • Demonstrated ability to establish and execute to strategy;

  • Strong Product management experience;

  • Strong Relationship Management;

  • Strong Marketing experience;

  • Strong people management and stakeholder management experience, with the ability to influence through matrix authority;

  • Strong negotiation skills;

  • Strong business acumen;

  • Degree required; and

  • Advanced degree preferred.

BEHAVIOURAL COMPETENCY REQUIREMENTS

  • Analysis and Decision Making - Identify and understand issues, problems and opportunities and develop appropriate solutions.

  • Build Effective Working Relationships - Develop and use collaborative relationships to facilitate the accomplishment of business goals

  • Business and Relationship Focus – Demonstrating an understanding of the business and its customers.

  • Builds a High Performing Team – Using a range of techniques to build, motivate and guide a high performing team that leverages diversity, has a clear structure and direction.

  • Coaches and Develops Others – Facilitating improved performance by effectively assimilating new employees, and giving advice and guidance, planning development activities.

  • Communicates Effectively – Communicating in a way that is clear, concise and easily understood with impact and credibility.

  • Leads Change and Innovation – Identifying the organizational requirements for future success and engaging in those activities.

  • Leadership Disposition – Demonstrating qualities expected of a senior Manager. Inspiring confidence and trust in others.

  • Leverages Diversity – Creating and maintaining an environment that enables everyone to contribute to their full potential.

  • Market, Sales and Customer Focus – Creating and seizing opportunities that provide superior returns for shareholders.

KEY BUSINESS RELATIONSHIPS

  • Internal

    • Head of Cards Banking Partnerships;

    • Partnerships Leadership Team;

    • Cards and Loans Leadership Team;

    • Customer Experience, Marketing and Digital Management;

    • Decision and Risk Management;

    • Compliance and Legal;

    • Credit Operations, Operations and Technology; and

  • External

    • Current White Label Partner across all stakeholder touchpoints

    • Credit Card Schemes (MasterCard)

    • Key product value-add service providers (e.g. insurance providers and rewards program managers)

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Job Family Group:

Product Management and Development

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Job Family:

Product Management

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Time Type:

Full time

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