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Career Opportunity

Risk Manager - Partnerships

Locations: Sydney, New South Wales Job Function: Risk Management Employee Status: Regular Job ID: 19125344

About the role

Reporting to the Head of Card Risk, The Risk Manager – Partnerships is a key role within Consumer Risk Management and will be the point of contact within the Consumer Risk team for all new partnerships.  

The role is accountable for pro-actively identifying opportunities to drive sustainable business growth while achieving key metrics like Return on Tangible Common Equity and Credit Costs.  

The role has shared ownership of Cost of Credit (Losses and Provisioning) and management of collections and hardship strategy while maintaining a strong risk and control environment. 

  • Develop and manage business performance of the partnerships through a Risk Appetite Framework along with thresholds and guardrails to meet key internal measures. Identify and monitor key risk drivers - portfolio concentration, mix and delinquencies -  to undertake timely corrective actions as necessary. 
  • Manage credit costs to plan, through appropriate setting of risk policy and monitoring of through-the-door and portfolio trends, and making policy changes that take into account economic environment and business strategy. 
  • Implement and monitor the effectiveness of credit policies across the whole lifecycle (originations, account management and collections) to ensure performance per risk appetite statement and plan.
  • Identify and recommend improvements based on insights gained.
  • Leverage new generation of analytical techniques to identify these trends and drive actions oriented at driving commercial growth while optimising returns and losses.
  • Identify and implement opportunities to improve origination strategies (including scorecards), account management and collection effectiveness through credit and profitability models.
  • Lead the due diligence process for evaluation of new while labelling opportunities.

The role has shared ownership of Cost of Credit (Losses and Provisioning) and management of collections and hardship strategy while maintaining a strong risk and control environment. 

The position requires significant experience in unsecured lending products with full understanding of the entire credit lifecycle.  The incumbent should be commercially oriented and be able to distil business strategic direction or a problem statement into actionable plans and undertake analysis as necessary, leveraging resources within the broader team to drive credit changes to bring strategy into action.


  • Understanding of local laws and regulations is a must (for example, National Consumer Credit Code, Comprehensive Credit Reporting, Debt Collection Guidelines etc.). 
  • Hands on experience with analytical techniques, good understanding of predictive models used in credit risk, are the core areas of technical expertise.
  • A thorough understanding of the competitive landscape, P&L drivers, commercial acumen and deep understanding of usage of internal and external data assets for effective analytically-driven decisions.
  • A strong understanding of the economy and ability to identify any headwinds (based on key indicators like unemployment rate etc.), market movements and regulatory forces to shape business and lending strategy will be crucial to the success of this role.
  • Familiar with consumer behaviour, role and usage of credit bureau and competitive forces influencing credit demand in the industry.
  • Minimum of 5-7 years in a similar role
  • 10+ years relevant experience in Financial Services with a track record of success
  • Broad knowledge of relevant regulatory environment in financial services
  • Knowledge of Credit Cards / Consumer lending
  • Tertiary qualifications in relevant discipline will be highly regarded


Relationship Management

·Build relationships across the organization to ensure business goals are met

·Use effective and appropriate communication skills in dealing with all stakeholders

·Liaise with credit operations, compliance, legal representatives, auditors when required


·Ensure that activities and initiatives being managed are compliant to existing policies.

·Lead the identification and drive resolution of partnership related issues.

·Direct the communication of status and issues to all stakeholders on a timely basis.

·May be responsible for detailed analysis of issues where the best course of action is not evident from the information available, but actions must be recommended/ taken.

·Other business jobs or responsibilities as defined by the manager.


·Analytical, problem solving and critical thinking skills

·Ability to produce clear, accurate and concise reports

·Excellent presentation and communication skills

·Ability to facilitate discussions at the senior stakeholder level

·Execution oriented with strong attention to detail

·Ability to work independently, multi-task, and take ownership of various parts of a project or initiative

·Proven track record in delivery of multiple parallel initiatives

·Proven track record of operational process oversight / assurance

·Accomplishes results through the leadership of a professional team


·Bachelor’s Degree

·Minimum of 5-7 years in a similar role

·10+ years relevant experience in Financial Services with a track record of success

·Broad knowledge of relevant regulatory environment in financial services

·Knowledge of Credit Cards / Consumer lending


Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - AU


Time Type :Full time


Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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