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Quality Assurance Operations Coordinator

Job Req ID 21370401 Primary Location Sydney, Australia Job Category Compliance and Control
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Business Continuity

  • Lead Business Recovery Coordinator for Credit Operations.
  • Preparation of annual Business Impact Assessment & Business Recovery Plan
  • Develop and Maintain Business Recovery Plans to recover resources and services that are required by the business unit during a disruption
  • Coordinate Continuity of Business related activities including periodical Denial of Access & Application testing,
  • Periodic Review of Park Street COB equipment to ensure the connectivity and remote access.
  • Reviewing the Business Continuity Plan for offshore third parties & vendors and coordinating COB testing for offshore Third parties
  • Preparing Audit readiness for internal and external audits.
  • Coordinate and perform post-test activities of Business Recovery Plans
  • Ensure Non-compliance remediation is documented and resolved
  • Report metrics of Program effectiveness
  • Provide awareness training for staff on Business Recovery Policy and Practices

Records Management

  • Record Management Officer for Credit Operations which includes coordination, implementation and oversight of the Record Management Process, retention & destruction according to the Record Management policies and Privacy Policies
  •  Communicating Records Management Policies and provide awareness training, tracking and reporting for staff on the requirements of good records management.

Matrix Management

  • Act as a Credit operations coordinator for the processing of all application related access for all staff.
  • Manage all monitoring and audit requirements to ensure access complies with Citi compliance requirements.
  • Provide training and support to all staff on matrix management functions.

Information Security

  • Systems Entitlements Process and trouble shooting for Credit Operations, Onshore, TCS ,CBPS, KL Fraud Hub.
  • Managing Equifax and Zircodata accesses for Citibank which includes managing user accesses review & deletion.
  • Review & test the monthly test account register to ensure test accounts aligned with the test account policy.
  • Coordination, implement and oversight of the Information Security Practices in order to be in compliance with the Information Security Standards.
  • Communicating Information Security Policies and provide awareness training, tracking and reporting for staff on the requirements of Information Security Practices

Mandatory Training

  • Performing and execution of compliance matters such as monitoring the adherence to guidelines through Quality Assurance reviews, offshore training completion requirements in order to comply with internal and external regulatory requirements.

Business Control

  • Act as the Deputy QA manager and provide support for QA functions as required.
  • Maintain an effective Relationship with Offshore Partners Risk & Control Team key contacts to ensure above practices are adhered to for our partner sites in CBPS and TCS
  • Ensure compliance and report on corporate compliance, policy and audit requirements
  • Maintain the EUC register to ensure EUC’s are tagged in the EUC portal correctly.
  • Maintain relevant departmental & business unit controls through CITA. Business Group admin & the Unit admin for CITA to ensure Credit Operations adhere to the RCCPM (regional Consumer Control Procedure) guidelines and ensuring the regional control checks are embedded within the business
  • Liaise with internal stakeholders within Credit Operations and other Citibank departments
  • Perform on going quality analysis & process reviews to ensure procedural integrity within the business unit
  • Assist with the design, documentation & implementation of operational processes/procedures to support the achievement of business strategic initiatives
  • Provide service to internal Credit Operations customers to build relationships and rapport
  • Contributing as a Business Control representative on cross functional project teams to deliver product enhancements and process improvements
    • Specified projects, task forces and working groups
    • Consulting with stakeholders to ensure regulatory and corporate compliance requirements are met.
    • Implementation of QA and control requirements for new initiatives as required.


Personal Attributes/Interpersonal skills

  • Excellent interpersonal skills with the ability to interact with staff at all levels and provide feedback to unit Manager / Team Leader / Senior Leadership Management
  • Ability to multitask under pressure with strong time management skills
  • Excellent written and communication skills
  • The ability to recognise, raise and drive improvement opportunities will be highly regarded
  • Attention to detail – must be able to deal with multiple issues at one time whilst maintaining a level of quality
  • Must be adaptable to change and constantly seek opportunities to improve process 

Technical/Specialist skills/competencies

  • Strong MS Word, Excel, PowerPoint skills
  • Process improvement and solutions engineering experience preferred


  • Previous experience in one of the Credit Operations functions preferred
  • Appropriate tertiary qualifications preferred


Job Family Group:

Compliance and Control


Job Family:

Business Control


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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View the Pay Transparency Posting

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