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Career Opportunity

Project Delivery Manager

Locations: Sydney, New South Wales Job Function: Project and Program Management Employee Status: Regular Job ID: 19124872

The Project Delivery Manager is responsible for the end to end execution of assigned projects for the Australian GCG business through to achieving the realisation of targeted business benefits to a high level of quality.This includes the effective governance, change management , implementation and business readiness management of these projects including the effective tracking and showcasing of project progress in partnership with the Outcome Owner. This role is accountable to the Head of Project Delivery and works collaboratively with the Outcome Owner and across all Project Stakeholders, and ensures that risk and issues are managed, mitigated and/or resolved.


  • Executes on the strategic projects and initiatives of the Consumer Bank.
  • Responsible for leading and managing a cross functional team of staff to deliver projects/initiatives.
  • Manage projects to deliver the required value, e.g. new products, processes, technology changes, regulatory compliance etc.
  • Shields team from distraction and scope creep
  • Ensuring timely planning of key milestones and their dependencies  
  • Engages stakeholders and radiates information, acts as an engaged partner to all stakeholders
  • First point of call for escalation of blockers or dependencies
  • Encourages the continuous improvement of the Project Team, embedding a sense of mission and focus on the targeted benefits of the project initiative
  • Manage the project team to ensure initiatives are delivered in a timely manner to deliver the targeted value.


  • Understanding of Project Management principles and disciplines in particular agile methodology
  • Strengths working in an organised, efficient and effective manner
  • Excellent written and verbal communication skills
  • Demonstrated understanding of the GCG business domains and current-state customer experience
  • A champion for change, including for removal of complexity and driving a ‘Digital 1st’ mindset
  • Ability to multi-task and demonstrate agility when faced with conflicting priorities for Team and resource mix
  • Ability to work strategically and collaboratively across departments
  • Strong collaborative culture and approach
  • Capability to build strong interpersonal relationships with stakeholders and staff


  • Degree (or similar) qualified
  • 6 to 8 years financial services, with knowledge within a Consumer Banking environment preferred
  • Demonstrated Project Management experience in the delivery of technical and digital projects
  • Ability to multi-task and demonstrate agility when faced with conflicting priorities
  • Capability to build strong interpersonal relationships with stakeholders and staff
  • Capability to use relationships to influence outcomes
  • Strong leadership and influencing capabilities
  • Excellent written and interpersonal communication skills
  • Strong attention to detail
  • Results and outcomes oriented

When you work at Citi, you will be working for an organisation that truly has a global footprint and a powerful network that spans the globe. We celebrate individual ingenuity and use the diversity of our people in order to drive high performance. Through dedicated support, training and resources, we promote our talent and future leaders to bring about lasting and positive impact. Citi Australia is an Employer of Choice for Women and supports a flexible work environment.

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Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - AU


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Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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