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Product Manager - Funds Services (12 month contract)

Job Req ID 21381044 Primary Location Sydney, Australia; Melbourne, Australia Job Category Product Management and Development
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When you work at Citi, you will be working for an organisation that truly has a global footprint and a powerful network that spans the globe. We celebrate individual ingenuity and use the diversity of our people in order to drive high performance. Through dedicated support, training and resources, we promote our talent and future leaders to bring about lasting and positive impact. Citi Australia is an Employer of Choice for Women and supports a flexible work environment.

The Funds Service Product Manager sits within our Securities Services business and is responsible for supporting the Australian Funds Services Product Head and local product/sales teams in developing business opportunities, delivering client satisfaction, and managing financial performance for Funds Services products in Australia. The core focus of this role is on all aspects of product management and strategy for transfer agency, registry, managed funds administration and taxation services.

The role will suit someone looking to to develop increased managerial skills while working with multiple Products and regional partners. It will provide wide exposure to Markets and Securities Services Management both in country and across APAC and will give you the opportunity. to work closely with product counterparts to develop new client focused product solutions.

Key responsibilities include:

  • Support the management and growth of product strategy along with deployment of solutions for Transfer Agency and Managed Fund services by working with the sales, relationship management and local product teams to identify market changes/ trends, understand customer behaviour and needs, and develop strategic opportunities for product and sales development.

  • Work effectively with the Fund Services Product Head and local product teams to identify and define Citi’s competitive positioning within the Australia market to drive product innovation and develop new commercial opportunities with clients.

  • Drive and own effective P&L management for your product area, with full understanding of revenue and cost drivers, business drivers, profitability, etc., for each service offering.

  • Assist the Sales process as an SME for new and existing deals including the preparation of the P&L analysis to assess client profitability.

  • Assist the Product Heads & local relationship teams with the overall management of the CFS business inclusive of customer satisfaction, employee satisfaction, compliance with local laws and regulations, tax regulations and compliance with relevant global regulations (e.g. FATCA/AML/KYC), and adherence to all internal controls and policies.

  • Ensure that Funds Services works effectively with local, regional & global stakeholders such as Operations and Technology to develop and deliver integrated product and service offerings in each market.

  • Lead solution design workshops with clients and internal service teams to deliver scalable solutions that enhance the broader servicing platform.

  • Act as escalation point for business, operational or service issues and oversee their successful resolution and remediation.

  • Responsible for reviewing existing work processes to provide effective management of our fund services products with a focus on automation, standardization and consolidation of our transfer agency product offering.

  • Liaise with external customers/vendors and partners in other products and operations

  • Ensure change management with respect to regulatory, client and environment changes are implemented in an efficient and effective manner.

  • Provide quality leadership and advice to client related to business.

  • Responsible for the Risk awareness, assessment, and control as it pertains to Transfer Agency Services and any impact on the broader funds services business in Australia

Key skills and experiences required:

  • Minimum 5 yrs operational management or product management experience in Fund accounting, Transfer Agency and Managed Fund administration with a focus on Transfer Agency services

  • Ideally 10 to 15 years’ experience in an operational, or client facing role

  • A good understanding of the prevailing regulatory environment, particularly as it relates to the provision of fund administration services in Australia. Skills:

  • Very strong written and verbal communication skills.

  • Excellent PC skills with specific emphasis on presentation and written client materials.

  • Ability to read and disseminate key information contained within complex transaction documents.


Job Family Group:

Product Management and Development


Job Family:

Product Management


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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