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Product Manager - Consumer Lending (6 month contract)

Job ID 20229945 Primary Location Sydney, Australia; Job Category Product Management and Development
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The Consumer Loans team is a $100m revenue business for Citigroup.  The Consumer Loans Customer Growth team is responsible for managing and growing the 7th largest loans business in Australia.

This role is a 6 month maternity cover starting in Dec 2020.

Responsibilities:

  • In conjunction with Senior Product Manager, Customer Growth, craft product acquisition plans in line with Cards and Loans strategy, taking into account a holistic end to end view including impacts on key stakeholders
  • Developing detailed plans for successful launch of campaign activity
  • Understand the end to end client/product acquisition process, propose improvement opportunities across the value chain to stakeholders, obtain buy in and implement changes
  • Identify and implement opportunities to improve NPS in the product origination experience
  • Identify and execute the portfolio retention strategies to grow the existing customer base and proactively prevent customer attrition
  • Develop strong relationships and manage interactions with key stakeholder to influence responsible business outcomes without direct authority
  • Work with Regional Product teams re: acquisition actions, with a view of leveraging on best practice from elsewhere as well as actively engaging with Regional stakeholders for positive outcomes
  • Manage the customer communications throughout the customer on-boarding and engagement process, including the content and creative changes.  This includes providing support to other white label partners who utilise the Loans product.
  • Work and deliver on any other Projects (as needed), that align to key strategic priorities

Qualifications:

  • At least 3 years experience in Financial Services industry with experience in Retail Banking preferable
  • Ability to multi-task and demonstrate agility when faced with conflicting priorities/objectives of business and cross-department networks
  • Ability to identify/understand issues, problems and opportunities and develop appropriate solutions and make decisions based on cost benefit analysis and an understanding of B/S, P&L and resource impact

Education:

  • Bachelor’s degree/University degree or equivalent experience

Diversity Summary

When you work at Citi, you will be working for an organisation that truly has a global footprint and a powerful network that spans the globe. We celebrate individual ingenuity and use the diversity of our people in order to drive high performance. Through dedicated support, training and resources, we promote our talent and future leaders to bring about lasting and positive impact. Citi Australia is an Employer of Choice for Women and supports a flexible work environment.

Personal information (as defined in the Privacy Act 1988) will be handled in accordance with our Privacy Policy. Please see www.citi.com.au/privacy

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Job Family Group:

Product Management and Development

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Job Family:

Product Management

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Time Type:

Part time

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