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Product Manager - Banking Partners

Job Req ID 21289661 Primary Location Sydney, Australia Job Category Product Management and Development
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The Product Manager for Banking Partners (BOQ, Suncorp and Card Services) is a key role within the Banking Partnerships Team.  The Banking Partnerships Team sits within Citibank’s Cards and Loans Business – the largest business in Citibank Australia. The position is responsible for the delivery of day to day business outcomes across the partner portfolios in support of the Senior Commercial Managers and managing effective working relationships with both internal and Partner Stakeholders.

Key responsibilities include executing product programs to drive customer and revenue growth, ensuring adherence to a Controls Framework (including regulatory and contractual compliance), day to day partner interactions and vendor management.


  • Achieve account and profitability targets by assisting with the execution of portfolio strategies to optimise key profitability drivers for the business.

  • Assist in the execution of strategies to optimise key product profitability drivers and maximise revenue, including product construct changes and new features.

  • Support and manage the day to day interaction with partners across various stakeholders (product, marketing, distribution, etc)

  • Undertake regular competitor reviews relating to product value proposition and manage projects to introduce new products or make changes to existing products.

  • Facilitate a continuous improvement program, with a focus on identifying and implementing improvements across business processes and systems.

  • Vendor management and briefing for plastics, collateral, mail house orders and creative agencies

  • Manage and co-ordinate changes to digital assets hosted by both Citi and partners (including SNOW process)

  • Work with internal stakeholders to ensure portfolios meet partner KPIs for service and quality.

  • Support and execution of partnership communications working closely with Senior Commercial Managers from internal set-ups and approvals to execution and fulfilment of programs (DM, CA/AB processes, Salesforce).

  • Assist in the preparation of Partner reviews, including presentation development containing new proposals, project status updates and performance data with analysis of work undertaken.

  • Maintaining WIP documents and other regular engagement documents which are shared with partners

  • Assist in the management of all projects related to banking partnership portfolios (technical, regulatory and scheme mandates)

Knowledge/Experience/Technical Skills

  • Minimum 3years’ experience in a Financial Services role

  • Undergraduate degree in Business or Marketing preferred

  • Superior interpersonal & communication skills

  • Ability to multi-task under pressure, in a fast-paced environment

  • Strong influencing and negotiation skills

  • Strong organisational skills

  • Positive and results oriented attitude

Behavioural Competency Requirements

  • Analysis and Decision Making - Identify and understand issues, problems and opportunities and develop appropriate solutions.

  • Build Effective Working Relationships - Develop and use collaborative relationships to facilitate the accomplishment of business goals

  • Business and Relationship Focus – Demonstrating an understanding of the business and its customers.

  • Communicates Effectively – Communicating in a way that is clear, concise and easily understood with impact and credibility.

  • OrganisationalSkills– Ability to prioritise multiple task effectively on a day to day basis across various requests

  • Market, Sales and Customer Focus – Creating and seizing opportunities that provide superior returns for shareholders.

Key Business Relationships

  • Internal

    • Head of Cards Banking Partnerships;

    • Senior Commercial Managers (BOQ, Card Services and Suncorp);

    • Cards and Loans Leadership Team;

    • Customer Experience, Marketing and Digital Management;

    • Decision Management;

    • Acquisition and Portfolio Marketing;

    • Compliance and Legal;

    • Credit Operations, Operations and Technology

  • External

    • Current White Label Partner across all stakeholder touchpoints;

    • Citi Vendors


Job Family Group:

Product Management and Development


Job Family:

Product Management


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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