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Career Opportunity

Product Management Sr Analyst

Locations: Sydney, New South Wales Job Function: Product Management and Development Employee Status: Regular Job ID: 19115623

Strategic Intent

  • Drive and deliver on profitable growth in the Mortgage business while improving customer outcomes..

Accountabilities:

  • Key player in the Home Loan  Transformation program of work who will execute  on tactical and strategic initiatives, as one of the product Subject Matter Experts to deliver superior staff and customer service
  • Work on initiatives to  scale the business with particular focus on digital and process improvements.
  • Manage and execute ongoing product management tasks such as pricing, customer complaints,
  • Maintain an inventory of customer communications, and suggest/implement improvements in this space.
  • Support the team with Key Performance Indicator analyses as and when needed.
  • Develop strong relationships and manage interactions with key stakeholders to influence responsible business outcomes without direct authority
  • Work with Regional Product teams, with a view of leveraging on best practice from elsewhere as well as actively engaging with Regional stakeholders for positive outcomes  

Competencies Required:

  • Experienced within Financial Services preferably within the Consumer/Retail Banking environment (ideally the mortgages market) 
  • Ability to multi-task and demonstrate agility when faced with conflicting priorities/objectives of business and cross-department networks
  • Analysis and Decision Making – Identify/understand issues, problems and opportunities and develop appropriate solutions. Make decisions based on cost benefit analysis and an understanding of B/S, P&L and resource impact 
  • Business Focus – Demonstrate understanding of the business and its customers. Consistently look for opportunities to improve expense management and business performance
  • Build effective working relationships – Develop strong cross department/divisional networks, use collaborative relationships to facilitate and influence the accomplishment of business goals
  • Communicates Effectively – Communicate clearly and concisely, with impact and credibility using appropriate language, style and terminology
  • Negotiating- comfortable dealing with external parties, articulating the need and evaluating and negotiating on possible solutions.
  • Leads change and Innovation – Act as a champion and role model for innovation and change
  • Operational Execution – Stay up to date with key business drivers. Be personally accountable for own performance and act with a sense of urgency to address issues and take advantage of opportunities 

Key Business Relationships:

  • Broader Banking Product team
  • Frequent interaction with (and need to influence) internal stakeholders including as Sales, Credit Risk, Operational and Delivery Units
  • External Stakeholders

Qualifications – External:

  • Bachelors Degree
  • At least 5 years experience in Financial Services industry with experience in Retail Banking preferable

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Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - AU

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Time Type :Full time

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