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Product and Communications Manager, Cards & Consumer Lending (Maternity Cover)

Job ID 20237882 Primary Location Sydney, Australia; Job Category Marketing
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The Product & Communications Manager will execute product strategies within the Virgin Money Australia ("VMA") Partnership Team in order to optimise key KPIs across customer engagement, profitability and customer satisfaction.  The role will have a focus on implementing initiatives on behalf of the team and our partners.

Key Responsibilities:

  • Achieve account and profitability targets by developing and executing strategies to optimise drivers for the business
  • Provide recommendations regarding product value propositions to ensure products are relevant and compelling for the target market
  • Work with Product Support Manager and other teams as required helping the Partnership business meet partner KPIs for service and quality
  • Lead the engagement with the Citi & VMA sales teams including input into strategy and planning, and deliver sales incentive programs to support their activities
  • Oversee Acquisition and Portfolio campaigns across various channels in order to meet financial and business objectives, and manage relevant communications to partners
  • Act as the liaison point between Partner and internal stakeholders to address ad-hoc requests and ensure smooth campaign execution and Partner engagement and satisfaction.


  • Bachelor degree in Business or a related discipline
  • Minimum 3-5 years in Product Management
  • Good understanding of Credit Card portfolio and key drivers of profitability
  • Ability to develop and use collaborative relationships to facilitate the accomplishment of business goals


  • Bachelors/University degree or equivalent experience

*This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Diversity Summary

When you work at Citi, you will be working for an organisation that truly has a global footprint and a powerful network that spans the globe. We celebrate individual ingenuity and use the diversity of our people in order to drive high performance. Through dedicated support, training and resources, we promote our talent and future leaders to bring about lasting and positive impact. Citi Australia is an Employer of Choice for Women and supports a flexible work environment.

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Job Family Group:



Job Family:

Marketing Generalist


Time Type:

Full time


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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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