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Portfolio Senior Business Analyst

Job Req ID 21399293 Primary Location Sydney, Australia Job Category Product Management and Development
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The Product Performance Management Specialist is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

  • The Product Performance Management Specialist partners across product disciplines, assists in the ownership of the product(s) and monitoring drivers for performance

  • Works on the ongoing performance and maintenance of a product or set of products, including client experience, pricing, risk and distribution

  • Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the product performance team

  • Integrates subject matter and industry knowledge within a defined area and requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business

  • Evaluates variable and, at times, complex issues with major impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations

  • Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources

  • Implements performance improvement strategies, with a specific focus on cross-sell and integration, including the development of competitive analyses, market analyses, product development road maps, market plans, pricing strategies and product line extensions

  • Assists sales and relationship managers in building skills needed to identify client needs, and proposes solutions in line with business objectives

  • Manages ongoing performance and maintenance of a product or set of products, including client experience, pricing, risk and distribution

  • Partners closely with sales teams to identify client opportunities and with the client management organization to meet with prospective clients and to size new opportunities

  • Build consensus and awareness of value proposition throughout the organization and key partners

  • Prepares materials for the Product Approval Program and related processes, ensures products are delivered and adhere to all parameters globally

  • Collaborates with cross-functional teams, including technology, operations, legal, implementations, and sales to deliver solutions for Citi clients

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


Qualifications:

  • 5-8 years of experience

  • Demonstrated experience in Product Management and/or Product Development discipline

  • Experience in and understanding of logistics or Industrial verticals experience with e-commerce solutions preferred

  • Complex judgments and solutions based on sophisticated analytical thought comparing and selecting complex alternatives

  • In-depth quantitative or qualitative analysis to solve problems and develop new, innovative solutions

  • Ability to apply ingenuity and creativity to problem analysis and resolution in complicated and/or novel situations

  • Developed diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers

  • Experience with and confidence in delivering presentations to clients and senior managers


Education:

  • Bachelor’s/University degree or equivalent experience


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Please note that Citi has entered into an agreement with NAB to acquire its consumer bank in Australia which includes residential mortgages, deposits, and unsecured lending.

The sale is expected to complete in March 2022.

As this is a role to work in Citi’s consumer bank, the successful candidate will initially be employed by Citi, but on sale completion, their employment will transfer to a NAB (or) a new entity that will employ Citi’s consumer bank employees, prior to their transfer to NAB.

  • Lead the strategy for Credit Cards portfolio core functionalities, pricing and payment system capabilities with a strong focus on future compatible technology, with appropriate risk and operational controls.

  • Lead the adoption of current portfolio into the new technology capabilities

  • Contribute to achievement of best-in-class product capabilities, revenue performance, and expense management goals as well as oversee identification and execution of opportunities and gaps.

  • Build a strong understanding of market innovations in campaign/pricing arena and provide recommendations to include relevant future compatible technologies in the roadmap

  • Adherence and execution of control and testing required as part of first-line-of-defense strategy; ensuring issues are identified in-time, escalate as required and implement resolution to minimize risks to customer and franchise.

  • Work closely with internal and external stakeholders to a comprehensive roadmap of current capabilities, limitations and future enhancements

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

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Job Family Group:

Product Management and Development

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Job Family:

Product Performance Management

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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View the Pay Transparency Posting

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