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Operations Manager

Job Req ID 24722924 Location(s) Sydney, Australia Job Type On-Site/Resident Job Category Corporate Services
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At Citi, our employees reflect the remarkable range of cultures and perspectives of our clients across the more than 160 countries and jurisdictions where we do business – a powerful advantage that combines global insights with deep local knowledge. We recognize that unique individuals, collaborative teams and inclusive leaders have far-reaching impact and are the engines of new ideas. It’s our willingness to embrace the richness of our diverse teams, ideas and possibilities that drives our growth and progress.

The Business & Travel Shared Services (BTSS) team has responsibility for core and non-core products of BTSS, and the functions to support these for Australia and New Zealand.  The role of the BTSS Operations Manager is to perform the efficient operation and maintenance of BTSS products, support Citi AU Franchise across multiple vendors, third party supplier management perform accounting tasks, metrics compilation and reporting, risk and control practices, management activities, incident support, projects, and management of physical archiving procedures.

In this role, you’re expected to:

  • 3rd party vendor relationship including monitoring and reporting, issue escalation, required analytics and the management, reconciliation & administration of BTSS mailroom, print, archiving, courier, stationery vendors.

  • BTSS Operations Management of Archiving Services Australia in relation to Third Party Management, metrics reporting, invoicing and overseeing Records Management Officers adherence to policy.

  • Project Management support for all BTSS in country or Regionally / Global aligned projects for Australia and New Zealand in relation to our Shared Services Agreements

  • Management of Mailroom and Print Operations in consultation with Fuji Xerox including overseeing the daily functions of 4 Fuji NEMS.  

  • Supervises operations of Central Receiving Unit for invoice batching, supporting the Australia and New Zealand business.

  • Provide support to the contract renewal and contract tender process working with various stakeholders in business such as Legal, Procurement and Business Department Heads

  • Monthly Governance of Vendors and monitoring SLA’s

  • Records Management Activities for Australian Archiving - physical box sample retrieval, records destruction review, records inventory reconciliation, etc.

  • Validate vendor invoices and payment requests against invoice supporting documents

  • Review cost allocation methodology on shared service/products to ensure the allocation is up to date.

  • Research and resolve invoice discrepancies and issues

  • Monthly metrics submission to region with accurate and timely reporting. 

  • Other various ad-hoc tasks as assigned

As a successful candidate, you’d ideally have the following skills and exposure:

  • 2-5 years experience

  • Proficient in Microsoft Office Suite

  • Demonstrated organization and documentation skills

  • Experience in working with vendors / third parties and SLA’s

  • Previous experience working with Archiving metrics, practices and retention an advantage

  • Bachelor’s degree/ University degree or equivalent work experience



Job Family Group:

Corporate Services


Job Family:

General Services


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

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