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Officer - General Services Operations Analyst (Hybrid)

Job Req ID 24720796 Location(s) Sydney, Australia Job Type Hybrid Job Category Corporate Services
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Business & Travel Shared Services (BTSS) has responsibility for core and non-core products of BTSS, and the functions to support these for Australia and New Zealand.  The role of the BTSS Operations Manager is to perform the efficient operation and maintenance of BTSS products, support Citi AU Franchise across multiple vendors, third party supplier management perform accounting tasks, metrics compilation and reporting, risk and control practices, management activities, incident support, projects, and management of physical archiving procedures.


  • 3rd party vendor relationship including monitoring and reporting, issue escalation, required analytics and the management, reconciliation & administration of BTSS mailroom, print, archiving, courier, stationery vendors.
  • BTSS Operations Management of Archiving Services Australia in relation to Third Party Management, metrics reporting, invoicing and overseeing Records Management Officers adherence to policy.
  • Project Management support for all BTSS in country or Regionally / Global aligned projects for Australia and New Zealand in relation to our Shared Services Agreements
  • Management of Mailroom and Print Operations in consultation with Fuji Xerox including overseeing the daily functions of 4 Fuji NEMS.  
  • Supervises operations of Central Receiving Unit for invoice batching, supporting the Australia and New Zealand business.
  • Provide support to the contract renewal and contract tender process working with various stakeholders in business such as Legal, Procurement and Business Department Heads
  • Monthly Governance of Vendors and monitoring SLA’s
  • Records Management Activities for Australian Archiving - physical box sample retrieval, records destruction review, records inventory reconciliation, etc.
  • Validate vendor invoices and payment requests against invoice supporting documents
  • Review cost allocation methodology on shared service/products to ensure the allocation is up to date.
  • Research and resolve invoice discrepancies and issues
  • Monthly metrics submission to region with accurate and timely reporting. 
  • Other various ad-hoc tasks as assigned


  • 2-5 years experience
  • Proficient in Microsoft Office Suite
  • Demonstrated organization and documentation skills
  • Experience in working with vendors / third parties and SLA’s
  • Previous experience working with Archiving metrics, practices and retention an advantage


  • Bachelor’s degree/ University degree or equivalent work experience


Job Family Group:

Corporate Services


Job Family:

General Services


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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