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Mortgage Senior Product Manager

Job Req ID 21335339 Primary Location Sydney, Australia Job Category Product Management and Development
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Lead the Mortgage change agenda to support Business growth and transition to a new buyer


  • Build upon and develop a clear roadmap for changes required to meet Citi Australia Mortgage’s strategic growth plan which will include process and technology changes

  • Understand the Mortgage Value chain in detail and identify improvements to it especially in origination and provide clear business cases including cost and benefit for prioritisation and implementation

  • Monitor key measures of business productivity and customer experience and address concerns swiftly.

  • Work with Regional Product teams where appropriate to learn from best practice and influence change locally.

  • Work and deliver on any other Projects (as needed), that align to key strategic priorities

  • Lead the execution on the transition of the Mortgage business to the new buyer

  • Develop strong relationships and manage interactions with key stakeholder to influence responsible business outcomes without direct authority

Competencies Required:

  • Deep knowledge of the Australian Mortgage Market including its competitors, the Broker market, Credit assessment processes, technologies employed and regulation.

  • Ability to multi-task and demonstrate agility when faced with conflicting priorities/objectives of business and cross-department networks

  • Analysis and Decision Making – Identify/understand issues, problems and opportunities and develop appropriate solutions. Make decisions based on cost benefit analysis and an understanding of B/S, P&L and resource impact 

  • Business Focus – Demonstrate understanding of the business and its customers.

  • Build effective working relationships – Develop strong cross department/divisional networks, use collaborative relationships to facilitate and influence the accomplishment of business goals

  • Communicates Effectively – Communicate clearly and concisely both written and verbally with impact and credibility using appropriate language, style and terminology

  • Leads change and Innovation – Act as a champion and role model for innovation and change

  • Operational Execution – Stay up to date with key business drivers. Be personally accountable for own performance and act with a sense of urgency to address issues and take advantage of opportunities 

Key Business Relationships:

  • Broader Mortgages Product team

  • Frequent interaction with (and need to influence) internal stakeholders including department peers, as well as the Sales, Operational and Delivery Units

  • External Stakeholders

Qualifications – External:

  • Bachelors Degree

  • At least 5 years experience in Financial Services industry with experience in Mortgages preferable


Job Family Group:

Product Management and Development


Job Family:

Product Management


Time Type:


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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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