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Middle Office Operations Oversight - AVP

Job ID 20231047 Primary Location Sydney, Australia; Job Category Operations
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  • Reporting to the Middle Office Oversight Senior Manager this role is responsible for a range of Middle Office services, ensuring compliance with operating procedures, policies and guidelines and ensuring the timely completion and delivery of accurate client deliverables.
  • The successful candidate will have a strong background in Middle Office Operations with proven client management skills, and the ability to ensure all deliverables within the Service Level Agreements are met. They will have a strong “hands on” operational focus and expected to optimize effectiveness and efficiency in operational delivery.


  • Review and sign off of daily deliverables
  • Development of strong client relationships, resolving client queries timely and accurately
  • Proactively manage SLAs / KPIs (escalating any issues internally / externally as required)
  • Championing a culture of collaboration with cross functional teams to ensure successful delivery of client requirements
  • Owning and taking responsibility for complex issues and resolution to closure
  • Act as technical and knowledge resource to the team/business unit
  • Participate in the development, testing and implementation of new systems and products
  • Lead projects to optimize operational efficiency and improve quality
  • Assist with planning and management of all relevant project work
  • Set and maintain standards of personal and professional performance / behavior; ensuring accountability and adherence to company policies and procedures
  • Coaching and supporting other team members
  • Perform various processing functions in related to Middle Office services including monitor non-stp transaction & perform static data set up
  • Ensure timely and accurate delivery of transaction processing for custody settlement and Middle Office accountants to fulfill its internal and external obligations
  • Provide prompt and professional advice to regional branches to ensure smooth operations and service delivery
  • Participate in system and client testing to implement global strategy and fulfill business needs
  • Work with Front Office in evaluating clients’ needs and proposing solutions to implement new business deals
  • Work with Customer Service Officer to investigate customer queries and issues ensuring customer satisfaction
  • Initiate and streamline process relating to controls, productivity and regional service enhancements
  • Identify and resolve business/technical issues together with ASPAC branches and system support group
  • Monitor, track and evaluate transaction volume to provide monthly STP analysis and MIS reporting


  • Monitor errors, complaints and near misses. Record as appropriate in the Incident Report or Operation Risk Event portal
  • Ensure documentation exists for any client-specific procedures and complete timely reviews per policy
  • Ensuring 100% adherence to SOC1, funds’ offer documentation, procedures, policies and guidelines
  • Ensure all operational controls are observed by the team and where opportunity exist, improve to reduce overall risk exposure


  • Ability to work under pressure and to tight deadlines
  • Strong client focus with an ability to evaluate needs and develop solutions
  • Numerical, analytical and problem resolution skills
  • Proven ability to lead the introduction of complex change in a challenging environment
  • Team player - able to articulate own position clearly, based on fact, but sensitive to the positions, needs and requirements of others
  • Demonstrate self-development e.g. coaching/mentoring
  • Client relationships and stakeholder management
  • Excellent communicator with strong interpersonal skills
  • Highly computer literate - MS Office applications
  • Project management skills with the ability to multi-task
  • Knowledge of Multifonds would be advantageous


  • Degree in Business / Finance / Accounting or related field
  • Description of minimum work experience required for this role:
  • 5+ years’ experience in Middle Office Accounting, with at least 2 in a supervisory capacity
  • Strong (middle office accounting) product knowledge is required. This should include understanding of fund structures, financial instruments, regulatory environment and funds industry


Job Family Group:

Operations - Transaction Services


Job Family:

Securities and Derivatives Processing


Time Type:


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