Skip Navigation

open main navigation menu
city landscape


Pardon our dust! We are enhancing our application system to improve the Citi recruitment experience. Due to this upgrade you may be asked to create a new profile when you apply for a new job. If you submitted an application prior to July 21st you can view the status of your application and manage your documents via the Manage Existing link in the Create/Manage Profile drop down in the top right corner of this page.

Advanced Search

Search Jobs

Match Your Skills

Search jobs based on your LinkedIn profile.

Match Now

Career Opportunity

Manager – Proactive Retention

Locations: Sydney, New South Wales Job Function: Marketing Employee Status: Regular Job ID: 19115973

The core focus of the Manager – Pro-active Retention is to support and execute all initiatives and processes designed to reduce customer attrition and drive ongoing engagement across all credit card portfolios.

Portfolio Management – Pro-active Retention

  • Own the end to end campaign management process from development, execution and fulfillment for all strategic retention campaigns.
  • Work as a partner with your stakeholders to create engaging and effective campaigns with a key focus on continuous testing & optimization to deliver ongoing improvements in engagement and attrition metrics.
  • Collaboration with internal (product, DM etc.) and external (partners, agencies etc.) stakeholders to ensure timely and effective delivery of all elements of your campaigns.
  • Assist with profitability assessments on offers by portfolio to forecast return on investment before commencing marketing campaigns.
  • Work with decision management to execute ongoing campaigns and any strategic initiatives relating to retention.
  • Collaborate with other members of Usage & Retention to drive consistency in messaging communicated across the customer life cycle .
  • Analyse attrition data and contribute ideas (short and long term) to refine campaign segmentation and/or creative to deliver stronger performance based on data driven decision making.
  • Manage the retention marketing budget and meet all reporting deadlines.
  • Help manage the monthly accrual process, review budget vs. actual, manage monthly variances and ensure ongoing optimisation of budget allocations
  • Prepare briefs detailing retention initiatives including marketing strategy, target audience, creative execution, timing, offer, test objectives, projected profits and breakeven, etc.
  • Manage all end to end retention processes, including fulfillment, and conduct regular reviews to identify opportunities for optimisation/simplification.
  • Prepare presentations to share campaign results with internal and external stakeholders.

Diversity Summary

When you work at Citi, you will be working for an organisation that truly has a global footprint and a powerful network that spans the globe. We celebrate individual ingenuity and use the diversity of our people in order to drive high performance. Through dedicated support, training and resources, we promote our talent and future leaders to bring about lasting and positive impact. Citi Australia is an Employer of Choice for Women and supports a flexible work environment.

Personal information (as defined in the Privacy Act 1988) will be handled in accordance with our Privacy Policy. Please see



    Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - AU


    Time Type :


    Citi is an equal opportunity and affirmative action employer.
    Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

    Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE.

    To view the "EEO is the Law" poster CLICK HERE. To view the EEO is the Law Supplement CLICK HERE.
    To view the EEO Policy Statement CLICK HERE.
    To view the Pay Transparency Posting CLICK HERE.