Loan Operations Head - Vice President
At Citi, our employees reflect the remarkable range of cultures and perspectives of our clients across the more than 160 countries and jurisdictions where we do business – a powerful advantage that combines global insights with deep local knowledge. We recognize that unique individuals, collaborative teams and inclusive leaders have far-reaching impact and are the engines of new ideas. It’s our willingness to embrace the richness of our diverse teams, ideas and possibilities that drives our growth and progress.
Our Operations and Technology team builds, supports and delivers the infrastructure, security and operational elements that empower Citi to pursue our mission of enabling growth and economic progress. Our teams are embedded in the functions and businesses to deliver the optimal tools and environments, allowing Citi to be the best for our clients.
We’re currently looking for a high caliber professional to join our team as the head of our Loan Operations team in Sydney. In this role, you’re expected to:
Manage the preparation and reviewing of loan documentation while providing support to a variety of tasks related to the loan process.
Activities will include independently processing and closing loans within a complex loans operation environment.
Subject matter expert to lead the team to drive and implement business initiatives, client solutions, and/or projects .
Develops and exercises business plans, policies and procedures, and demonstrates an ability to lead projects, offer innovative solutions and cost saving opportunities
Stays abreast of developments within the loan documentation/processing function and considers the impact to the business
Has responsibility for volume, quality, timeliness and delivery of complex deliverables often related, but not limited to loan documentation processes for the team
Accountable for integrity of process, operations and associated results
Responsible for detailed analysis of loan related issues where the best course of action is not evident from the information available, but actions must be recommended/ taken
Supports a wide range of internal clients (product, sales, client delivery, and technology) and external corporate clients
This includes but not limited to assessing service quality and identifying areas for process improvement, service or technology enhancements.
Requires advanced analytical skills to filter, prioritize and validate potentially complex material from multiple projects, thereby defining problems and developing solutions
Defines, develops, implements and tracks appropriate margin related KPIs and SLAs for the group
Conducts discovery and due diligence activities with clients to meet their needs
Assumes informal/formal leadership role within the team, is involved in the coaching and training of new recruits, and provides guidance and support to junior staff
Builds and effective relationships with colleagues, management, internal/external clients and stakeholders, as well as ability to influence them where necessary
Creates, develops and maintains effective relationships with colleagues, management, internal/external clients and stakeholders, and seeks to understand their needs and provides solutions
Persuades and influences or negotiate with others through collaborative communication skills
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
As a successful candidate, you’d ideally have the following skills and exposure:
Significant knowledge of business processes, systems and tools used in the loan process
Advanced knowledge of loan products & services ,processes and procedures
High level knowledge of risk types, policies and control measures and processes
Advanced experience of operating in compliance with applicable laws, rules and regulations, and adhering to policies
Experience of using evaluative and ethical judgment to make decisions
Significant experience of identifying, mitigating, resolving, managing and escalating risks and issues
Demonstrates ability to view multiple perspectives, prioritize, adapt and multi-task
High level ability to analyze and think critically and conceptually and interpretively to solve problems. Includes ability to identify opportunities, assess needs, conduct qualitative and quantitative analyses, synthesize insights and provide recommendations.
Effectively communicate (written and verbal) and present with diplomacy; Ability to build and manage relationships through advising, collaborating, influencing, negotiating and persuading.
Demonstrates ability of leading, managing accountability and managing complexity; Ability to coach, facilitate and guide to achieve results
Experience of managing and developing a team or multiple teams, including people-related actions and decisions such as performance evaluations, compensation, hiring, disciplinary actions and terminations
Experience of managing, preparing and reviewing loan documentation
General awareness of the industry, competitors and trends
Knowledge of financial products, such as cash management, treasury, the trade lifecycle
Demonstrates ability to think strategically, considering the end-to-end, adjacent impacts to the broader system; to formulate strategies and innovate
Ability to plan (long-term, medium-term and short-term), create and manage budgets and reduce expenses / save costs
Ability to manage, improve, and design processes and standard operating procedures, including managing KPIs and SLAs to monitor and enhance service quality and process integrity.
Experience of Implementing projects for system Implementation, technology enhancements through project management and coordination skills
Working at Citi is far more than just a job. A career with us means joining a family of more than 200,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Job Family Group:Operations - Transaction Services
Job Family:Loan Documentation and Processing
Time Type:Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the EEO Policy Statement.
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